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Customer Support Representative

2 months ago

Rochester, Michigan, United States Henderson Glass Full time


HENDERSON GLASS

At Henderson Glass, we are in search of dedicated individuals interested in building a career with our expanding organization. We value candidates who take pride in their contributions and possess the ability to navigate challenges collaboratively within a team environment.
Call Center Agent Overview

Your primary responsibility will be to handle incoming calls from clients wishing to place orders, address inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. As a vital member of our customer contact team, you will assist consumers in completing purchases both online and via phone. You will also communicate product terms and features while projecting a professional image of the company through voice and online interactions.

Position: Customer Service Specialist / Henderson Glass

Compensation: $17.00 per hour

Employment Type: Part-time or Full-time

About Us:

We are Michigan's Glass Experts, operating over 25 locations across the state and boasting over a century of service. In addition to auto glass repair and replacement, we proudly offer a range of commercial and residential glass products and services. As a family-owned Michigan business, we are committed to continuous growth.

Ideal Candidate:

We are looking for a customer service professional with excellent verbal and written communication skills. The ideal candidate should possess strong computer skills and be able to follow directions while thriving in a fast-paced environment. Empathy and the ability to provide top-notch customer service in high-stress situations are essential.

Key Responsibilities:
  • Manage incoming phone calls from customers, policyholders, and insurance agents, attentively listening to their needs and concerns.
  • Collect information to assess damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and schedule appointments.
  • Address and resolve issues with an empathetic and patient approach.
  • Utilize various computer systems to enter data quickly and accurately in real-time.
Minimum Requirements:
  • Must be at least 18 years old.
  • High school diploma or equivalent.
  • Ability to operate a computer and telephone system while seated for extended periods.
  • Availability to work one weekend day per week.
Preferred Qualifications:
  • Previous experience in customer service is preferred.
  • Familiarity with using multiple computer systems simultaneously.
Benefits:
  • 401(k) plan.
  • Health insurance coverage.
  • Dental insurance options.
  • Vision insurance.
  • Life insurance policy.
  • Employee discounts.
  • Paid time off.
  • Paid training programs.
Work Schedule:
  • Day shifts available.
  • Weekend availability required.
Education:

High school diploma or equivalent

Pre-employment Requirements:

Successful completion of the following pre-employment screening assessments is required:
  1. Criminal/DMV Background Check (Must possess a valid driver's license and meet the company's driver standards).