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Senior Customer Service Representative

2 months ago

Rochester Hills, Michigan, United States Fifth Third Full time
Position Overview

At Fifth Third Bank, we are dedicated to connecting exceptional individuals with remarkable career opportunities in the banking sector.

Core Responsibilities

As a key member of our team, you will deliver outstanding customer service during every interaction. Your role will involve:

1. **Customer Engagement**
- Cultivating relationships by attentively listening to customer needs and guiding them to appropriate financial solutions.
- Providing timely follow-ups to inquiries and resolving issues effectively.
- Ensuring confidentiality and trust in all customer dealings.

2. **Operational Excellence**
- Collaborating with management to complete monthly cash counts and report on operational requests.
- Performing daily office tasks to maintain efficient branch operations.
- Upholding a balanced cash record and assisting team members in resolving discrepancies.

3. **Training and Development**
- Assisting in the onboarding and training of new Customer Service Representatives.

4. **Referral Management**
- Identifying customer needs during interactions and referring them to appropriate banking professionals for further assistance.
- Maintaining a comprehensive understanding of retail products and services.

Qualifications

To be successful in this role, candidates should possess:

- A high school diploma or GED.
- Extensive experience in cash handling and retail banking policies.
- Strong interpersonal skills and the ability to engage confidently with the public.
- Initiative and sound judgment in decision-making.
- Flexibility in scheduling to meet branch needs.

Work Environment

This position is based in a standard office setting, with regular interaction with customers and team members. Candidates should be prepared for extensive computer use.

Fifth Third Bank is committed to fostering an inclusive workplace and providing equal employment opportunities for all individuals, regardless of background or identity.