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Senior Customer Service Representative

2 months ago

Rochester Hills, Michigan, United States Fifth Third Full time
Overview

At Fifth Third Bank, we are dedicated to enhancing the banking experience for our customers. We are seeking a skilled professional to elevate our customer service standards.

Key Responsibilities

As a Lead Customer Service Representative, you will:

1. **Deliver Exceptional Service**: Engage with customers to understand their unique financial needs, providing tailored solutions and fostering long-term relationships.
2. **Risk Management**: Uphold the highest standards of risk management by adhering to established policies and procedures, ensuring a secure banking environment.
3. **Operational Excellence**: Collaborate with management to oversee daily operations, ensuring efficient cash handling and accurate record-keeping.
4. **Team Development**: Assist in training and mentoring new team members, promoting a culture of excellence and accountability.

Customer Engagement

Utilize your expertise to:

- Identify customer needs and refer them to appropriate financial advisors for in-depth consultations.
- Maintain confidentiality and trust in all customer interactions, ensuring compliance with ethical standards.

Qualifications

To be successful in this role, you should possess:

- A high school diploma or GED.
- Extensive experience in cash handling and customer service.
- Strong knowledge of retail banking policies and procedures.
- Excellent communication skills and the ability to engage confidently with customers.
- A commitment to ethical conduct and teamwork.

Work Environment

This position is based in a standard office setting, with regular interaction with customers and team members. You will be expected to maintain a professional appearance and demeanor at all times.