Executive Restaurant Operations Director

1 month ago


Chicago, Illinois, United States Gibsons Restaurant Group Full time
Company Overview:
The Gibsons Restaurant Group is a renowned dining establishment that prides itself on delivering exceptional hospitality, quality, and value to its customers. We are committed to fostering a positive working environment for our employees and building long-term relationships with our stakeholders.

Salary: $80,000 - $120,000 per annum, depending on experience.

Job Description:
As an Executive Restaurant Operations Director, you will be responsible for ensuring the successful delivery of our philosophy, which is based on four core beliefs: Hospitality, Quality, Value, and Family. This includes leading and developing people to execute our philosophy, fostering a stable working environment, and building sales and controlling costs to deliver optimum business results.

Essential Duties and Responsibilities:
1. Participate in community events as a representative of the company.
2. Respond to customer complaints and resolve them professionally, ensuring customer satisfaction.
3. Maintain a "no-compromise" attitude towards providing excellent service and promoting it among staff and other managers.
4. Develop plans to improve guests' restaurant experience and increase their loyalty based on customer feedback and input.
5. Be available via cell phone to respond to needs outside of work hours.
6. Recruit, retain, train, and develop an optimal number of staff who share our commitment to exceptional service.
7. Demonstrate leadership behaviors to gain employees' loyalty, satisfaction, and pride.
8. Schedule staff effectively to ensure adequate coverage while controlling labor costs.
9. Maintain safe and secure working conditions throughout the operation.
10. Administer performance reviews and oversee staff performance evaluations.
11. Manage employees in the POS and timekeeping system.
12. Comply with all policies, standards, and regulations as directed by the General Manager.
13. Uphold the standards of the Gibsons Restaurant Group and preserve the concept's DNA.
14. Ensure housekeeping and presentation standards are maintained during opening and closing procedures.
15. Support restaurant goals in all areas of operations to achieve desired volume growth and profits.
16. Oversee PDR events to maximize sales potential and deliver 100% customer satisfaction.
17. Review financials with the GM to address problem areas and discrepancies.
18. Administer payroll and employment record-keeping procedures in conjunction with the GM.
19. Ensure accurate and timely completion of all restaurant paperwork.
20. Perform other duties as assigned.

Required Skills and Qualifications:
To excel in this role, you must possess strong communication skills, both verbal and written, and be able to read and write English fluently. Basic math skills, including addition, multiplication, subtraction, and percentages, are essential. You should also be able to make sound business decisions, analyze data, and maintain composure under pressure. A bachelor's degree or equivalent experience is preferred, with three to five years of experience in a restaurant environment and at least one year of management experience.

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