Patient Experience Director
1 week ago
About Aramark
Aramark, a global leader in food and facilities services, is seeking an experienced Patient Experience Director to join our team at University of Chicago Medicine.
Job Overview
This is a customer-facing role that requires strong leadership skills, effective communication, and the ability to work with minimal supervision. As a Patient Experience Director, you will be responsible for driving patient satisfaction and maintaining client relationships through rounding, ensuring compliance to food safety, sanitation, and overall workplace safety standards.
About the Role
- Conduct patient rounding, distributing contact information for each department and completes rounding logs.
- Ensures patients know the names of the tray passer.
- Conducts spot training for food service employees with direct contact to patients.
- Provides direct information to supervisor and manager for service recovery.
- Participates in the gridding process.
- Attends and chairs meetings for patient satisfaction, nurse meetings, client meetings, and others as appropriate.
- Attends department manager meetings and reports findings.
- Conducts nurse rounding and completes logs sending thank-you notes as appropriate.
- Actively participates in Qualtrics Patient Satisfaction Survey tracking, posting of scores for HCAHPs and Qualtrics.
- Completes action item reports and all other necessary reporting daily sending to all appropriate personnel.
- Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents.
- Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards.
- Supervises, staffs, trains, conducts applicable rounding, and manages the performance of the staff on the patient units.
- Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population.
What We Offer
- An estimated salary of $80,000 - $110,000 per year, based on experience and qualifications.
- A competitive benefits package, including health insurance, 401(k) matching, and paid time off.
- The opportunity to work with a global leader in food and facilities services.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment that encourages collaboration and innovation.
Qualifications
- Requires 2-5 years of experience and 1-3 years in a management role.
- Bachelor's degree or equivalent experience.
- Healthcare Food Service experience required. Leadership experience preferred.
- Must be a self-starter with the ability to work with minimal supervision.
- Requires strong customer service experience with a service-friendly attitude.
- Ability to communicate (both verbal and written) effectively with clients, customers of clients, and support staff.
- Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.
About Us
Aramark is committed to providing equal employment opportunities to all applicants without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.
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