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HR Business Partner for Americas Customer Service

2 months ago

Grand Rapids, Michigan, United States Kion Group AG Full time
About the Role

This is an exciting opportunity for a Senior HR Business Partner to join the Americas Customer Service HR team. As a trusted advisor to key executives, you will utilize your experience to identify, create, and deliver innovative and pragmatic solutions, while implementing processes and procedures to address business needs.

Key Responsibilities
  • Empower Americas CS by delivering end-to-end HR solutions that enable sustainable structures, target culture and organizational health.
  • Provide insightful coaching, strategic consultation, and active development to senior business leaders.
  • Partner with senior leaders to operationalize a target culture and sustainable people strategies (organizational design, change management, talent development, etc.).
  • Facilitate engagement and career development sessions.
  • Lead performance management and succession planning activities across assigned client groups.
  • Actively monitor and consult on KPIs, providing data-centric thought partnership to leaders.
  • Translate and administer HR policies, processes, and programs to ensure our business functions thrive across diverse geographies.
  • Manage employee relations matters and processes within assigned client groups, ensuring compliance with all applicable employment laws and regulations.
  • Proactively safeguard the organization by identifying and mitigating risks, ensuring we stay legally compliant and resilient.
Requirements
  • Bachelor's degree with a preferred focus in business, human resources, sociology, or psychology.
  • Multiple years of progressive, full-spectrum HR experience, with demonstrated HR partnership at the senior level.
  • Demonstrated experience building business acumen to help design and drive HR solutions.
  • Ability to apply comprehensive knowledge of operational and strategic HR to the successful completion of complex assignments.
  • Demonstrated ability and experience working effectively in a self-directed, proactive, results-oriented way to support a fast-paced environment.
  • Comprehensive knowledge of applicable local/country employment laws.
  • Advanced proficiency in the Microsoft Office Suite, Enterprise HCMs (Workday strongly preferred) and PowerBI or related tools.