Customer Service Representative

3 weeks ago


Grand Rapids, Michigan, United States Orkin Full time

Overview:

We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building long-term relationships.

Key Responsibilities:

  • Field incoming requests, schedule service visits, and maintain efficient routes to minimize drive time for Orkin Pros.
  • Lead with empathy and a service mindset, ensuring every customer has an exceptional experience.
  • Coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.

Requirements:

  • Previous experience in Customer Service or Sales preferred.
  • High School Diploma or equivalent required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.

What We Offer:

  • Competitive earnings: $19.00/HR.
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match, employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
  • Industry-leading, quality, comprehensive training program.

About Orkin:

  • Founded in 1901, Orkin is a global residential and business service provider offering the most accurate, comprehensive, and efficient pest management services.
  • The Pest Management Industry is growing and is a recession-resistant line of business.
  • We value being part of a team and supporting the community.

Why Choose Orkin?

  • Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.
  • We offer a service-oriented mindset that leads to building loyalty and trust with clients.
  • We hold ourselves responsible to commitments.


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