Community Operations Coordinator
2 weeks ago
Residential Property Support Specialist
This role is integral in supporting the Community Manager with the comprehensive management of the property, overseeing team dynamics, and ensuring adherence to community regulations and internal quality standards.
Key Responsibilities
- Oversee operations across multiple sites, alternating between various leasing offices as needed.
- Assist in managing the affordable housing and Section 8 recertification processes, ensuring compliance with regulations.
- Maintain and update the property waiting list.
- Foster positive relationships with both prospective and current residents.
- Coordinate on-site data collection and manage resident information processing.
- Schedule recertification interviews and organize apartment inspections.
- Ensure accurate calculations of income, assets, and rent levels.
- Investigate and address complaints, disturbances, and violations.
- Maintain resident files in compliance with company and regulatory policies.
- Support property operations including leasing, rent collection, resident services, and maintenance.
- Prepare and execute detailed lease agreements that comply with legal standards.
- Oversee financial procedures, including income verification, payment processing, and default protocols.
- Create organizational systems for efficient record-keeping and prompt resolution of resident complaints.
Qualifications
- Prior experience in property management is essential.
- A minimum of two years of experience in Section 8 as an Assistant Community Manager.
- Familiarity with HUD regulations is required.
- Certification as a Certified Occupancy Specialist (COS) or Tax Credit Specialist (TCS) is preferred.
- Experience in rent collection and financial management is necessary.
- Exceptional customer service and communication skills are a must.
- Strong attention to detail and ability to work independently.
- Proficiency in Microsoft Office Suite and property management software.
Education
A high school diploma or GED is required. Proficiency in English, both written and verbal, along with the ability to perform basic mathematical functions is necessary.
Professional Experience
A minimum of three years in residential property management is required.
Work Requirements
This position may require availability on weekends and holidays. Flexibility to work overtime and on-call shifts is essential. Attendance at resident events outside of regular hours may also be necessary.
Technical Skills
- Basic computer skills are required.
- Ability to utilize Outlook and property management software.
- Intermediate knowledge of Microsoft Office applications is necessary.
- Basic internet navigation skills are required.
Physical Requirements
The role requires the ability to access all areas of the property and its amenities. Candidates must be able to lift and carry weights up to 50 lbs independently and up to 100 lbs with assistance.
Professional Development
Commitment to ongoing personal and professional growth through corporate training and external resources is encouraged.
Pratum Companies offers a competitive salary and comprehensive benefits package, including:
- Medical, Dental & Vision coverage
- Paid Vacation & Holidays
- Paid Personal/Sick Leave
- Company Paid Life Insurance
- Company Paid Short-Term and Long-Term Disability Insurance
- Retirement Savings Plan with company match
- Company-sponsored events
Pratum Companies is dedicated to fostering a diverse workforce and is an Equal Opportunity Employer.
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