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Community Engagement Coordinator

2 months ago

Raleigh, North Carolina, United States HIRE Strategies Full time
Job Description

Job Title: Community Engagement Coordinator

Salary Range: $38,000 - $43,000

Position Overview:
The Community Engagement Coordinator will serve as a vital link between the public and legal professionals, effectively managing inquiries, concerns, and complaints. This role is essential in ensuring that the public is well-informed about the office's functions, authority, and grievance procedures.

Key Responsibilities:

  • Manage incoming communications from the public regarding legal professional concerns or complaints.
  • Evaluate public inquiries to ascertain the need for assistance.
  • Categorize complaints into grievances, fee disputes, or other relevant issues, and take appropriate action.
  • Refer calls to external agencies or organizations when necessary.
  • Collaborate with attorneys to propose resolutions for complaints or concerns.
  • Address written and electronic inquiries that may include questions, concerns, or potential grievances.
  • Assist lawyers in connecting with appropriate staff for clarification on professional conduct rules or office operations.
  • Respond to additional inquiries as required.
  • Maintain accurate records in the Legal Support Services database.
  • Facilitate clear communication between clients and legal professionals.
  • Provide information regarding legal resources and other pertinent organizations.

Qualifications and Skills:

  • High school diploma is required; experience in a legal setting is preferred.
  • Familiarity with legal terminology is a plus.
  • Excellent verbal and written communication skills are crucial.
  • Proficiency in Microsoft Office suite is necessary.
  • Bilingual abilities in Spanish are advantageous.

Working Conditions:

  • This is a non-exempt position under the Fair Labor Standards Act.
  • Standard working hours are from 9:00 a.m. to 5:00 p.m., Monday to Friday, including a one-hour lunch break.
  • Potential for a hybrid work schedule following the completion of training.
  • Occasional overtime may be required, compensated either financially or with time off.
  • Minimal travel is expected.
Company Overview

HIRE Strategies is a comprehensive woman-owned placement firm that specializes in temporary, temporary-to-hire, and direct hire placements. We are dedicated to providing employment opportunities across various industry sectors, fostering career growth while supporting the expansion goals of our client partners. We uphold our CORE Values and stand firmly by every placement we make.