Community Operations Coordinator

2 weeks ago


Raleigh, North Carolina, United States Pratum Companies Full time
Job Overview

Residential Property Support Specialist

This role is dedicated to supporting the Community Manager in the comprehensive management of the property, overseeing team operations, and ensuring adherence to community standards and regulatory compliance.

Key Responsibilities

  • Oversee multiple sites, alternating workdays between various leasing offices.
  • Assist in managing the affordable housing and Section 8 recertification processes.
  • Maintain and update the property waiting list.
  • Foster positive relationships with both prospective and current residents.
  • Coordinate on-site data collection and manage resident information processing.
  • Schedule recertification interviews and manage apartment inspections.
  • Ensure accurate calculations of income, assets, and rent levels.
  • Investigate and address resident complaints, disturbances, and violations.
  • Maintain resident files in compliance with company and regulatory policies.
  • Support property operations including leasing, rent collection, resident services, and maintenance.
  • Prepare and execute detailed lease agreements that comply with legal standards.
  • Oversee financial procedures, including income verification and payment processing.
  • Create organizational systems for efficient record-keeping and prompt resolution of resident issues.

Qualifications

  • Prior experience in property management is essential.
  • A minimum of two years of experience in Section 8 as an Assistant Community Manager.
  • Familiarity with HUD regulations is required.
  • Certification as a Certified Occupancy Specialist (COS) or Tax Credit Specialist (TCS) is preferred.
  • Experience in rent collection and financial record management is necessary.
  • Exceptional customer service and communication skills are a must.
  • Strong attention to detail and ability to work independently.
  • Proficiency in Microsoft Office Suite and property management software.

Education

A high school diploma or GED is required. Proficiency in English, both written and verbal, along with basic mathematical skills, is essential.

Experience

A minimum of three years in residential property management is preferred.

Work Requirements

This position requires flexibility to work any day of the week and may involve on-call duties. Attendance at resident events outside of regular hours may also be necessary.

Technical Skills

  • Basic computer skills are required.
  • Proficiency in Outlook and property management software is necessary.
  • Intermediate knowledge of Microsoft Office applications is preferred.

Physical Requirements

Must be able to navigate all areas of the property and lift weights up to 50 lbs independently.

Professional Development

Commitment to ongoing personal and professional growth through available training and development opportunities.

Pratum Companies offers a competitive salary and a comprehensive benefits package, including:

  • Medical, Dental & Vision coverage
  • Paid Vacation & Holidays
  • Paid Sick Leave
  • Company Paid Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • Retirement Savings Plan with company match
  • Company-sponsored events

Pratum Companies is an Equal Opportunity Employer committed to diversity in the workplace.



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