IT Support Specialist

4 weeks ago


Mount Vernon, New York, United States Vernon Downs Full time

Job Summary:

The IT Specialist role at Vernon Downs is a critical position that requires a highly skilled and experienced professional to provide technical support and maintenance for the organization's technology environment.

The ideal candidate will have a strong background in computer systems, networking, and software applications, with the ability to troubleshoot and resolve complex technical issues in a timely and accurate fashion.

Key Responsibilities:

  • Provide technical support and maintenance for the organization's technology environment, including hardware and software installations, upgrades, and repairs.
  • Troubleshoot and resolve complex technical issues, including network and system problems, hardware and software malfunctions, and user errors.
  • Develop and maintain up-to-date knowledge of technology trends, best practices, and industry standards.
  • Collaborate with cross-functional teams to identify and implement process improvements and technology solutions.
  • Document and maintain accurate records of technical issues, resolutions, and maintenance activities.
  • Perform on-site analysis, diagnosis, and resolution of technology problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
  • Maintain up-to-date knowledge of AV equipment contracts and supervise contract-based installations.
  • Build and maintain a spare parts inventory for all critical hardware.
  • Develop and maintain an inventory of all hardware equipment; periodically audit inventories to mitigate risk of damage or theft.
  • Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, RAM, DVD/CD-ROMs, and so on.
  • Answer to and perform installs, moves, adds and changes (IMAC) requests.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
  • If necessary, liaise with third-party support and hardware/software vendors.
  • Document instances of hardware failure, repair, installation, and removal.
  • Responsible for quick resolution of all technology related issues. To be ON CALL as scheduled for after hour and weekend emergencies and be accessible at all times via cell phone and home phone for any emergency situations that may occur that could render the business inoperative.
  • All other duties as assigned.

Requirements:

  • High school diploma or GED required. Bachelor of Science in Computer Science from a four-year college or university are preferred.
  • Three to five years related work experience with one to three years related work experience in Casino, Hospitality and/or Banking or Entertainment industry or other high volume, complex, demanding customer-oriented IT environment.
  • One or more technical certifications preferred: i.e., Microsoft Certified Technology Specialist, Microsoft Certified Systems Administrator, Microsoft Certified Desktop Support Technician, Microsoft Office Specialist, CompTIA A+ and/or CompTIA Network+ and/or, other related technical certification desirable.
  • Ability to operate tools, components, and peripheral accessories. Basic knowledge of IBM's AS400/System i5 system platform

Work Schedule:

Wednesday - Sunday, 1:30 pm to 10pm.

Work Hours:

40 hours



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