IT Support Specialist

10 hours ago


Mount Vernon, New York, United States Vernon Downs Full time
Job Title: IT Specialist

The IT Specialist plays a vital role in providing technical support and maintenance for Vernon Downs' technology environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software.

Key Responsibilities:
  • Support business applications, including point-of-sale and casino management systems
  • Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, and other presentation equipment
  • Receive and respond to incoming calls, pages, and emails regarding hardware and software problems
  • Perform on-site analysis, diagnosis, and resolution of technology problems for end-users, and recommend and implement corrective solutions
  • Document instances of AV equipment failure, repair, installation, and removal
  • Maintain up-to-date knowledge of AV equipment contracts and supervise contract-based installations
  • Build and maintain a spare parts inventory for critical hardware
  • Develop and maintain an inventory of all hardware equipment, and periodically audit inventories to mitigate risk of damage or theft
  • Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, RAM, DVD/CD-ROMs, and so on
  • Answer to and perform installs, moves, adds, and changes (IMAC) requests
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Liaise with third-party support and hardware/software vendors as necessary
  • Document instances of hardware failure, repair, installation, and removal
  • Be on call as scheduled for after-hours and weekend emergencies, and be accessible at all times via cell phone and home phone for any emergency situations that may occur
Requirements:
  • High school diploma or GED required; Bachelor of Science in Computer Science preferred
  • Three to five years related work experience, with one to three years in a Casino, Hospitality, and/or Banking or Entertainment industry or other high-volume, complex, demanding customer-oriented IT environment
  • One or more technical certifications preferred, such as Microsoft Certified Technology Specialist, Microsoft Certified Systems Administrator, or CompTIA A+

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