IT Support Specialist

7 days ago

Mount Vernon, New York, United States Community Action Skagit Full time
Job Summary

The IT Specialist will provide technical support and assistance to the Systems Administrator in all IT functions needed for the agency at all locations. This role will focus on help desk support, responding to help desk tickets promptly, and assisting with updating phone systems, email distribution lists, and other duties as needed.

Key Responsibilities
  • Provide technical assistance and support to users seeking help with IT-related issues.
  • Respond to internal helpdesk requests quickly and effectively to drive open tickets to completion.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution.
  • Communicate feedback, suggestions, and critical matters with the Systems Administrator.
  • Document events, issues, problems, and solutions.
  • Responsible for inventory tracking of hardware, including agency-issued cell phones.
  • Install, test, and configure new workstations, peripheral equipment, and software as directed by the Systems Administrator.
  • Support with equipment check-ins and check-outs.
  • Perform workstation hardware and software upgrades as directed by the Systems Administrator.
  • Support with all tasks of onboarding and off-boarding of agency staff.
  • Responsible for printer management and support.
  • Provide coverage and backup as needed in the absence of the Systems Administrator.
  • Participate in agency staff meetings and trainings as required.
Qualifications
  • Degree or certification related to Information Technology preferred, but not required.
  • 1-2 years of direct work-related experience required.
  • Or a combination of education and experience providing the knowledge, skills, and abilities to successfully perform the work.
  • Must have a valid driver's license and auto liability insurance if a personal vehicle is used for work-related travel.
  • TESOL/TEFL Certificate preferred.
  • Bilingual (Spanish/English) preferred; additional languages helpful.
  • Ability to work independently and as a team member; self-motivated.
  • Expertise dealing with people, building relationships with staff, co-workers, volunteers, clients, and community partners.
  • Excellent organizational and planning skills.
  • Experience in public speaking and facilitation essential.
  • Proficient in Microsoft Office Suite applications, including Excel, Word, PowerPoint, Publisher, and Outlook programs.
  • Must have strong and effective communication skills (oral and written).
  • Working knowledge of standard office procedures and technologies (phone, computer, printer, photocopier, scanner, fax machine, projector, video camera, and compact disc player).
  • Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational, and experiential backgrounds.
Compensation and Benefits
  • Starting pay range between $23.41 - $25.85 per hour (DOE).
  • Part-time benefits include:
    • SIMPLE IRA Retirement Plan (3% Employer Match).
    • Employee Assistance Program.
    • Paid sick and vacation leave.
    • 12 holidays per year.
    • Health club discount.

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