Customer Engagement Specialist
1 week ago
At Dedham Savings, we prioritize the journey of our clients by providing exceptional support in a professional and friendly manner. Our commitment to our employees is just as strong, ensuring a rewarding work environment that has sustained us for over 192 years. We offer a comprehensive benefits package, including Medical, Dental, Vision, Flexible Spending, Retirement plans, Life Insurance, and more.
ROLE SUMMARY
The Digital Support Agent II is responsible for accurately addressing routine account inquiries and performing account maintenance tasks such as balance checks, deposits, withdrawals, transfers, loan payments, address modifications, and account closures. This role also involves assisting customers with troubleshooting and providing technical support. The Digital Support Agent II plays a crucial role in promoting bank products and services, identifying sales opportunities, and referring customers to the appropriate departments when necessary. Support is delivered through various channels, including email, text, chat, and phone, with an average daily call volume of approximately 50-60 interactions.
KEY RESPONSIBILITIES
- Act as the primary point of contact for quality customer service for all internal and external communications.
- Maintain comprehensive knowledge of bank products and services to provide effective assistance.
- Resolve customer inquiries, conduct account checks, and address questions regarding bank offerings via multiple communication methods.
- Deliver quality service while processing requests across various areas, including consumer and business deposit accounts, loans, online banking, and payment stops.
- Assist customers with debit card issues, card maintenance, and research inquiries.
- Facilitate online account openings and troubleshoot technical issues related to online and mobile banking.
- Process customer inquiries related to deposits, withdrawals, payments, and conduct necessary research.
- Support customers with electronic banking challenges, including password resets and issue resolution.
- Complete maintenance and research requests while informing customers of any applicable fees.
- Monitor check orders for customers, maintaining accurate inventory and tracking records.
- Perform maintenance on deposit accounts, ensuring accuracy and adherence to error ratio standards.
- Achieve monthly referral targets.
- Comply with the bank's privacy and data security policies to protect sensitive information.
QUALIFICATIONS
To succeed in this role, candidates must meet the following qualifications:
- High school diploma or GED; three or more years of experience in call center and banking environments, or a combination of education and experience.
- Proficient in utilizing online reference systems, web applications, and printed materials.
- Able to engage with customers while simultaneously processing information and documenting responses using computerized systems.
- Experience with web navigation and handling confidential information.
WORK ENVIRONMENT
This position operates in a standard office setting, requiring frequent use of a personal computer, telephone, and headset. The role involves extended periods of sitting and managing a high volume of incoming calls, averaging around 100 calls per day.
Dedham Savings is dedicated to fostering an inclusive work environment that values diversity and promotes a sense of belonging among all employees.
Dedham Savings is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees.
-
Customer Engagement Specialist
1 week ago
Dedham, Massachusetts, United States Dedham Savings Full timeJob OverviewAt Dedham Savings, we prioritize being present for our clients throughout their financial journey. Our commitment extends to our employees, who are essential to our success over the years. We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible Spending Accounts, Retirement Plans, Life Insurance, and more.ROLE...
-
Customer Engagement Specialist
2 weeks ago
Dedham, Massachusetts, United States Dedham Savings Full timeJob OverviewAt Dedham Savings, we prioritize our clients' journeys by providing exceptional support in a warm and professional manner. Our commitment to our employees is equally strong, as we recognize that our success over the past 192 years is due to their dedication. We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible...
-
Senior Wellness Engagement Specialist
2 weeks ago
Dedham, Massachusetts, United States Restore Cryotherapy Full timeJoin Our Team as a Senior Wellness Engagement SpecialistWe are seeking a dedicated full-time Senior Wellness Engagement Specialist to join our vibrant team. This role is essential in delivering exceptional service at our innovative wellness centers. At Restore Hyper Wellness, we pride ourselves on being one of the most rapidly expanding companies in the...
-
Client Relations Specialist
2 weeks ago
Dedham, Massachusetts, United States Alpha Ascension Inc. Full timeAbout Alpha Ascension Inc.:At Alpha Ascension Inc., we pride ourselves on being a management firm that prioritizes a culture of inclusivity and diversity. Our employees are our greatest asset, and we strive to create a supportive environment where every team member's voice is valued and acknowledged. Join our team and benefit from our commitment to your...
-
Renewable Energy Client Support Specialist
2 weeks ago
Dedham, Massachusetts, United States Alpha Ascension Inc. Full timePosition OverviewJoin the thriving renewable energy sector with Alpha Ascension Inc. as a dedicated Renewable Energy Client Support Specialist. In this role, you will play a vital part in connecting customers with customized solar energy solutions while promoting environmental sustainability. This position is integral to our statewide initiative aimed at...
-
Client Relationship Specialist II
2 weeks ago
Dedham, Massachusetts, United States Needham Bank Full timeClient Relationship Specialist IIJob Tracking ID : Job Location : Job Level : Mid Career Level of Education : High School/GED Job Type : Full-Time/Regular Years of Experience : 2 - 5 Years Salary : $0 Position OverviewRole Summary: Effectively execute banking transactions with precision and ensure compliance with the institution's standards, protocols, and...
-
Retail Sales Associate
5 days ago
Dedham, Massachusetts, United States Vuori, Inc. Full timeAbout the RoleVuori, Inc. is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesCreate an Unforgettable Customer...
-
Retail Sales Associate
3 days ago
Dedham, Massachusetts, United States Vuori, Inc Full timeJob DescriptionVuori, Inc. is a dynamic and innovative athletic apparel company that is redefining the industry. We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team.Key ResponsibilitiesCustomer ExperienceForge lasting relationships with customers by providing exceptional service and product knowledge.Work...
-
Client Support Specialist
2 weeks ago
Dedham, Massachusetts, United States Dedham Savings Full timeAt Dedham Savings, we prioritize our clients' journeys by providing exceptional support in a friendly and professional manner. Our commitment to our employees is equally strong, as we recognize that our success over the years is a direct result of their dedication. We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible...
-
Customer Service Representative
1 week ago
Dedham, Massachusetts, United States TJ Maxx Full timeJoin Our Vibrant Team at TJ MaxxWe are seeking motivated individuals to become part of our energetic workforce at TJ Maxx. In this role, you will engage with customers, uphold store cleanliness, and play a key role in advancing your career.Demonstrate outstanding customer service abilitiesFoster a positive store atmosphere through integrity and...
-
Senior Cybersecurity Assurance Specialist
2 weeks ago
Dedham, Massachusetts, United States Contract Professionals, Inc. Full timePosition: Senior Cybersecurity Assurance SpecialistContract Type: Hourly compensation based on expertiseRole Overview:The Senior Cybersecurity Assurance Specialist will play a pivotal role in ensuring the integrity and security of our systems. This position requires a deep understanding of systems engineering and cybersecurity protocols.Key...
-
Legal Support Specialist
2 weeks ago
Dedham, Massachusetts, United States Rubenstein Law Full timeCompany Overview Rubenstein Law, established in 1988, is a distinguished personal injury firm recognized throughout Florida and now expanding its reach to Massachusetts. Over the years, we have evolved from a prominent auto and slip-and-fall accident firm in Miami to a well-respected practice handling a wide array of injury and accident claims. Our dedicated...
-
Cybersecurity Assurance Specialist
2 weeks ago
Dedham, Massachusetts, United States The Computer Merchant, LTD. Full timePosition Title: Cybersecurity Assurance Specialist - DOD SecretLocation: RemoteCompensation Range: $65,000 - $72,000 based on experience and qualificationsJob Overview: The Computer Merchant, LTD. is seeking a skilled Cybersecurity Assurance Specialist to join our dynamic team. This role is critical in ensuring the integrity and security of our systems and...
-
Visual Merchandising Coordinator
1 day ago
Dedham, Massachusetts, United States Best Buy Full timeJob SummaryWe are seeking a skilled Visual Merchandising Specialist to join our team at Best Buy. As a Visual Merchandising Specialist, you will be responsible for ensuring that our stores are visually appealing and effectively merchandised to drive sales and customer engagement.Key ResponsibilitiesInstall and maintain visual displays and fixtures in our...
-
Retail Sales Associate
2 days ago
Dedham, Massachusetts, United States Vuori, Inc. Full time**Job Summary**Vuori, Inc. is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, driving sales growth, and maintaining a high level of product knowledge.**Key Responsibilities:**Forge lasting relationships with...
-
Property Restoration Specialist
1 week ago
Dedham, Massachusetts, United States All Dry Services of Greater Boston West Full timeProperty Restoration Specialist at All Dry Services of Greater Boston WestAre you skilled in hands-on work and passionate about assisting individuals during challenging situations? All Dry Services of Greater Boston West is on the lookout for a committed individual to fill the role of property restoration specialist. In this position, you will be tasked with...
-
Clinical Nutrition Specialist
2 weeks ago
Dedham, Massachusetts, United States Monte Nido Walden Full timeClinical Nutrition SpecialistMonte Nido WaldenLocation: Not SpecifiedMonte Nido Walden is a prominent and expanding national healthcare organization dedicated to providing comprehensive treatment for individuals facing various eating disorders. With numerous locations across the East Coast, we have successfully assisted thousands of individuals on their...
-
Clinical Nutrition Specialist
2 weeks ago
Dedham, Massachusetts, United States Monte Nido Walden Full timeClinical Nutrition SpecialistMonte Nido WaldenLocation: Not SpecifiedMonte Nido Walden is a prominent and expanding national healthcare organization focused on providing comprehensive treatment for individuals of all genders dealing with various eating disorders. With numerous locations across the East Coast, we have dedicated ourselves to offering...
-
Warehouse Operations Supervisor
6 days ago
Dedham, Massachusetts, United States Cummins Full timeAbout the RoleWe are seeking a highly skilled Parts Manager to join our team at Cummins, specializing in Service for the Distribution Business Segment. As a key member of our team, you will be responsible for supervising Parts Specialists and warehouse staff, ensuring the efficient management of physical inventory and meeting customer expectations.Key...
-
Retail Sales Specialist
1 week ago
Dedham, Massachusetts, United States Qurate Retail Group Full timeSales/Design Associate at Qurate Retail GroupAs a Sales/Design Associate, you will play a pivotal role in crafting an engaging and inspiring shopping atmosphere for customers at our retail location. Here, guests can explore and purchase high-quality women's apparel and home products made from the finest natural materials, including cashmere, linen, and...