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Senior Wellness Engagement Specialist

2 months ago

Dedham, Massachusetts, United States Restore Cryotherapy Full time
Join Our Team as a Senior Wellness Engagement Specialist

We are seeking a dedicated full-time Senior Wellness Engagement Specialist to join our vibrant team. This role is essential in delivering exceptional service at our innovative wellness centers. At Restore Hyper Wellness, we pride ourselves on being one of the most rapidly expanding companies in the wellness industry.

Our concept of Hyper Wellness represents our commitment to providing advanced services that yield tangible results. We aim to enhance our clients' well-being with every visit, promoting a lifestyle that fosters improved health and vitality.

Our retail environments are designed to be welcoming and engaging, contrasting sharply with conventional healthcare settings. We prioritize efficiency and a friendly atmosphere, ensuring that our clients receive clear and comprehensive information to better manage their wellness journeys.

Key Responsibilities:
  • Lead and motivate the team during scheduled shifts.
  • Foster professional and respectful relationships with clients.
  • Handle phone inquiries and respond to messages promptly.
  • Manage appointment bookings, rescheduling, and cancellations.
  • Guide new clients through the onboarding process, including waivers and profile creation.
  • Facilitate check-ins and process customer sessions using our POS system.
  • Welcome clients and direct them to their chosen services.
  • Administer non-medical services and provide informative tours.
  • Promote packages and memberships effectively.
  • Perform opening and closing tasks diligently.
  • Stay informed about all products and services available to clients.
  • Educate clients on various modalities offered by Restore.
  • Assist with store operations, including cleanliness, outreach, and event planning.
Qualifications:
  • A passion for health and wellness.
  • Minimum of one year of experience in customer service within a retail or service context.
  • Willingness to work weekends.
  • Strong communication skills.
Compensation & Benefits:
  • Competitive hourly pay.
  • Monthly performance-based commission opportunities.
  • Flexible scheduling in a dynamic work environment.
  • Access to complimentary and discounted services.
  • Opportunities for professional growth.