Client Service Associate I

2 weeks ago


Happy Valley, United States iQ Credit Union Full time
Detalles del Trabajo Ubicación del Trabajo Sucursal de Happy Valley Tipo de Posición Tiempo Completo Nivel Educativo Secundaria Rango Salarial $23.81 por Hora Categoría del Trabajo Banca Descripción

¿Estás listo para comenzar un viaje profesional tan único como tú?

Únete a iQ Credit Union como Asociado de Servicio al Cliente. En nuestra sucursal de Happy Valley, recibirás capacitación integral y mentoría de líderes en todas nuestras sucursales de Oregón. Desempeñarás un papel crucial en la configuración de nuestro futuro mientras nos preparamos para abrir nuestra nueva sucursal en Sherwood.

En iQ, somos más que un lugar de trabajo; estamos comprometidos con tu crecimiento y éxito. Disfruta de un entorno de apoyo que valora el equilibrio entre la vida laboral y personal, ofrece beneficios excepcionales y fomenta la positividad. Únete a nosotros y sé parte de algo verdaderamente único, donde tus contribuciones diarias impactan directamente el bienestar financiero de nuestros miembros.

Como Asociado de Servicio al Cliente I (ASC I), sobresaldrás en responder consultas, resolver problemas y educar a los miembros sobre nuestra gama de productos y servicios.

Descubre por qué iQ Credit Union es el lugar al que perteneces: un lugar donde tu carrera prospera y tu futuro se expande.

Tareas Esenciales:

  • Procesar depósitos, retiros, pagos de préstamos y transferencias recibidas en el mostrador, por correo, en el buzón nocturno y por teléfono. Tomar solicitudes para pagos detenidos, órdenes de cheques, cheques de caja y tarjetas de reemplazo.
  • Balancear la caja al final del día.
  • Promover con éxito a los miembros las características y beneficios de los servicios de la Cooperativa de Crédito.
  • Participar activamente en actividades de la sucursal y reuniones semanales de ventas para alcanzar objetivos de servicio y ventas específicos y medibles.
  • Participar activamente en planes de coaching y desarrollo mensual para aprovechar talentos y oportunidades de desarrollo.
  • Apoyar la estrategia de Alcance a Miembros participando activamente en llamadas salientes a miembros.
  • Utilizar software y tecnología de la Cooperativa de Crédito para obtener y/o actualizar el estado de los miembros y procesar transacciones de miembros, según corresponda.
  • Participar activamente en campañas de marketing y eventos comunitarios.
  • Adherirse a nuestro Acuerdo de Nivel de Servicio de Sucursal Minorista. Demostrar comprensión y compromiso con métricas de rendimiento, gestión de campañas, iniciativas de ventas/servicio y estándares de apariencia profesional.
  • Mantener un conocimiento completo de las reglas y regulaciones de cumplimiento aplicables a tu puesto. Cumplir con todas las leyes del gobierno federal y estatal.
  • Adherirse a los procedimientos de seguridad estándar, incluyendo la seguridad de los depósitos en caja. Asistir a toda la capacitación obligatoria sobre robos y seguridad.
  • Demostrar un sólido conocimiento regulatorio aplicable a este puesto y entender y cumplir con las regulaciones gubernamentales, con especial énfasis en la Ley de Secreto Bancario (BSA) y la Ley Patriota de EE. UU.
  • Participar activamente y cumplir con las expectativas en el Programa de Conciencia de Seguridad por Correo Electrónico de la Cooperativa de Crédito.
Calificaciones

Conocimientos y Habilidades:

Experiencia:

Al menos un mes de experiencia similar o relacionada.

Educación:

Un diploma de secundaria o GED.

*Este rol implica viajar a través de múltiples sucursales de Oregón.

Valoramos la diversidad en experiencias y habilidades. Si crees que tienes la pasión y el impulso para sobresalir en este rol, incluso si no cumples completamente con cada calificación, te animamos a postularte. Tus experiencias, conocimientos, habilidades y capacidades únicas pueden ser exactamente lo que necesitamos para mejorar nuestro equipo.

iQ ofrece un paquete de compensación total para nuestros empleados excepcionales.

Hay una razón por la que hemos sido clasificados como uno de los mejores lugares para trabajar en el noroeste del Pacífico durante los últimos siete años. Escuchamos a nuestros empleados y continuamos proporcionando beneficios que marcan la diferencia.

Cobertura de salud

iQ paga el 100% de la prima mensual de seguro médico, dental y de visión para ti Y tus hijos dependientes.

Ahorro para la jubilación

iQ iguala hasta el 5.5% de tus dólares de jubilación 401(k).

Días libres pagados

iQ ofrece 11 días festivos pagados más acumulación de tiempo de vacaciones y enfermedad.

* iQ fomenta la participación comunitaria a través de oportunidades de voluntariado pagadas.

* iQ ofrece un Día de Enriquecimiento Cultural pagado para aumentar la conciencia de las diversas comunidades que servimos.

Invirtiendo en ti

iQ ofrece un programa de reembolso de préstamos estudiantiles de hasta $100 por mes.

* iQ te apoya en el avance de tu educación y conocimiento a través del reembolso de matrícula.

* iQ ofrece una igualación anual para amplificar tus donaciones a organizaciones sin fines de lucro.

Consulta nuestra lista completa de beneficios únicos:

iQ Credit Union es un Empleador de Igualdad de Oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, origen nacional, edad, orientación sexual, identidad de género, expresión de género, estado de veterano o discapacidad.



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