Client Support Specialist

1 week ago


Happy Valley, Oregon, United States Lennar Mortgage Full time

Overview:

At Lennar Mortgage, we pride ourselves on fostering a workplace where our employees are passionate about their roles and dedicated to customer satisfaction.

About Lennar:

As a leading builder in the United States, Lennar has successfully constructed over one million homes, catering to diverse lifestyles and family needs since 1954. Our mission is to create inclusive communities that reflect the diversity of our customers.

Core Values:

Our foundational principles of Quality, Value, and Integrity guide our interactions with customers, partners, and the community.

Role Summary:

The Customer Care Representative serves as a vital link between homeowners and trade partners, conducting final orientations and managing warranty service requests.

Key Responsibilities:

  1. Conduct pre-walk inspections to ensure quality control before home delivery.
  2. Facilitate homeowner walk-throughs, educating clients on appliance operations and home maintenance.
  3. Collaborate with construction teams and trade partners to address walk-through repairs promptly.
  4. Organize and oversee repairs post-delivery, ensuring timely completion.
  5. Assess warranty claims and provide updates to homeowners within a week.
  6. Maintain accurate logs of service requests and documentation of completed work.
  7. Foster positive relationships with homeowners through knowledgeable and professional service.
  8. Evaluate the performance of trade partners and report findings to management.
  9. Participate in departmental meetings and special projects as required.

Qualifications:

  • Preferred: One year of experience in residential customer service or construction.
  • High school diploma or GED is mandatory.
  • A valid driver's license is required.
  • Strong communication skills, both verbal and written.
  • Excellent organizational and interpersonal abilities.
  • Ability to manage confrontational situations with professionalism.
  • Detail-oriented with the capacity to handle multiple tasks under pressure.
  • Team-oriented with a willingness to accept feedback.

Physical Requirements:

The role requires the ability to work full days, operate a vehicle, read plans, and perform physical tasks such as climbing, lifting, and carrying equipment over 50 pounds.

Life at Lennar:

We recognize that our associates are integral to our success. At Lennar, you will have opportunities to develop new skills and advance your career.

Benefits:

  • Comprehensive health insurance including medical, dental, and vision.
  • Up to three weeks of vacation annually.
  • Paid holidays, sick leave, and personal days.
  • 401(k) plan with company matching.
  • Paid maternity and bonding leave.
  • Referral bonuses for new hires.
  • Discounts on home purchases for associates.
  • Support programs for associates.
  • Student debt repayment assistance.

Compensation Overview:

The expected base compensation for this position ranges from $19 to $34 per hour, subject to adjustments based on qualifications and operational factors.

Equal Opportunity Employer:

Lennar is committed to equal employment opportunities and adheres to all applicable laws.



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