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Client Support Specialist
2 months ago
TEKsystems is seeking a dedicated Client Support Specialist to join our dynamic team. This role is essential in ensuring that our clients receive exceptional service and support throughout their experience with us.
Key Responsibilities:
- Provide comprehensive support to clients and subcontractors during the project execution phase.
- Conduct thorough audits of documents and information within our systems to facilitate accurate invoicing.
- Engage with clients post-project to secure final payments and necessary documentation for invoicing.
- Manage all incoming calls to ensure prompt resolution of client inquiries.
- Communicate effectively with internal teams regarding client needs following project completion.
- Adhere to established company protocols to maintain a high standard of customer experience.
- Perform additional tasks as required to support team objectives.
Qualifications:
- High school diploma or equivalent.
- A minimum of 5 years of experience in customer service.
- Experience in the home improvement sector is advantageous.
- Strong attention to detail and organizational skills.
- Proficient in time management and problem-solving.
- Excellent verbal and written communication abilities.
About TEKsystems:
At TEKsystems, we are committed to driving transformation for our clients. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we partner with innovative leaders to create impactful change. TEKsystems is proud to be an equal opportunity employer, considering all applications without regard to race, gender, age, or any other characteristic protected by law.
