Client Support Specialist

2 weeks ago


Happy Valley, Oregon, United States Lennar Mortgage Full time

About Us:

At Lennar Mortgage, we believe in the importance of customer satisfaction and are dedicated to fostering a supportive environment for our clients.

Position Overview:

The Customer Care Representative plays a vital role in ensuring a seamless experience for homebuyers and trade partners. This position involves conducting final orientations, diagnosing issues, scheduling, and executing warranty service tasks.

Key Responsibilities:

  • Conduct pre-walk inspections of homesites to generate a punchlist for construction completion.
  • Facilitate homeowner walk-throughs, guiding them through the operation of appliances and maintenance of their new home.
  • Collaborate with the Construction Department and trade partners to ensure timely completion of repairs.
  • Manage the scheduling of inspections and assess warranty claims, ensuring all service requests are addressed promptly.
  • Maintain accurate records of service requests and provide regular updates to Customer Care leadership.
  • Foster positive relationships with homeowners by delivering knowledgeable and professional service.
  • Evaluate trade partner performance and communicate feedback to the Customer Service Manager.
  • Participate in departmental meetings and contribute to special projects as required.

Qualifications:

  • Preferred experience of at least one year in residential customer service or construction.
  • A high school diploma or GED is required.
  • A valid and unrestricted driver's license is mandatory.
  • Strong communication skills, both verbal and written.
  • Excellent organizational and interpersonal abilities.
  • Ability to manage confrontational situations with professionalism.
  • Detail-oriented with the capacity to handle multiple tasks under pressure.
  • Team-oriented with a willingness to accept constructive feedback.

Physical Requirements:

This role requires the ability to work a standard eight-hour day, operate a motor vehicle, and perform physical tasks such as climbing stairs and lifting equipment weighing over 50 pounds.

Compensation and Benefits:

The expected base compensation for this position ranges from $19/hr to $34/hr, subject to adjustments based on qualifications and other business-related factors. This role is also eligible for performance-based bonuses and various benefits, including health insurance, vacation time, and a 401(k) savings plan.

Commitment to Diversity:

Lennar Mortgage is an equal opportunity employer, committed to creating a diverse and inclusive workplace.



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