Delinquency Resolution Expert

5 days ago


Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

Associated Bank is dedicated to delivering exceptional customer experiences and fostering a positive work environment. As a Delinquency Resolution Expert, you'll play a critical role in our collections team, working closely with customers to resolve delinquent loan issues.

About the Position

This is an exciting opportunity for a highly motivated individual to join our team and make a meaningful contribution to our success. If you're passionate about delivering exceptional customer service and have a strong background in collections, we encourage you to apply.

Responsibilities
  • Contact delinquent loan customers daily to resolve issues and ensure accurate account information.
  • Document all conversations and account changes via our system to maintain a complete and accurate record.
  • Collect delinquent accounts at department and compliance standards.
  • Meet or exceed department goals for delinquency resolution by contacting and resolving customer issues to reduce bank risk.

What We Offer

  • A competitive salary: $65,000 - $85,000 per year, depending on experience.
  • Opportunities for professional development and advancement within the company.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid time off to volunteer in your community.


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