Customer Collections Specialist
3 weeks ago
About Us
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, and Minnesota.
We strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success.
Your Role
You will work with customers to bring accounts current within department policy and procedure, maintaining department goals while delivering an exceptional customer experience during every interaction.
Key Responsibilities
- Contact delinquent loan customers daily by telephone via the auto-dialer and/or dial directly to resolve delinquency issues.
- Document all conversations, information, and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution.
- Collect delinquent accounts at department and compliance standards.
- Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk.
- Submit referrals to the proper departments to resolve issues related to misapplied payments, forced place insurance, escrow inquiries, etc.
- Assist in the training of new associates.
Required Skills and Qualifications
- High School or equivalent combination of education and experience required.
- Less than 2 years Customer service, telemarketing, or office support required.
Benefits
- Retirement savings including both 401(k) and Pension plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
- Competitive salaries with professional development and advancement opportunities.
- Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits, and much more.
- Personal banking, loan, investment, and insurance benefits.
Estimated Salary: $50,000 - $70,000 per year
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