Luxury Sales and Service Representative

6 days ago

Short Hills, New Jersey, United States Hermès Full time
About the Role

Job Summary:

The Sales Specialist will be responsible for achieving sales and customer service objectives while adhering to the operational asset protection standards of the boutique.

Key Responsibilities:

  • Meet monthly and annual individual sales goals while working as part of a team to achieve the boutique's collective target.
  • Organize and prioritize the selling floor to support the sales effort and overall customer experience.
  • Ensure all items are stored at all times and maintain the selling floor to meet standards.
  • Provide assistance as needed in inventory preparation and process transactions with accuracy.
  • Partner with management on POS decisions and communicate discrepancies.
  • Maintain cleanliness and organization of workstation at all times.
  • Comply with all asset protection procedures and practice appropriate AP techniques.
  • Respect physical EAS tagging guidelines and ensure all products are properly ticketed.
  • Prepare for physical inventory and participate in monthly cycle counts.

Customer Service:

  • Consistently provide high levels of service to clients within the Hermès standard of service.
  • Prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.

Requirements:

  • 2+ years of experience in sales, experience in a luxury environment preferred.
  • Strong relationship development and impeccable communication skills.
  • Even-tempered with ability to continuously multi-task.
  • Self-starter and able to work independently while balancing collaboration with a team.
  • Strong organizational skills.
  • Open availability to accommodate needs of the business.
  • Ability to lift between 0-25 lbs.

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