Gucci Luxury Sales Consultant
2 weeks ago
Overview
As a pivotal member of our team, you will embody the essence of Gucci, creating an unparalleled experience for our clientele. We are a collective of individuals driven by a shared passion for innovation in the luxury sector.
Role Overview
The Gucci Luxury Sales Consultant is tasked with delivering outstanding service tailored to our clients' unique preferences and aspirations, while also acting as a "Gucci Ambassador" to promote the brand's ethos and values.
Key Responsibilities
- Consistently meet or surpass individual and store sales targets, contributing to overall business growth;
- Deliver a superior customer service experience by exceeding client expectations, showcasing extensive knowledge of our products and the rich heritage of Gucci, in line with our selling principles;
- Drive personal performance metrics by ensuring exceptional service and high-quality sales;
- Collect and maintain relevant customer information using company tools (CRM) to foster connections, build relationships, and personalize future interactions;
- Keep an organized and detailed client book, regularly reaching out to clients and providing timely follow-ups on sales or inquiries;
- Engage in discussions with clients about current trends in fashion and luxury, demonstrating a genuine passion for the industry;
- Collaborate effectively with team members, fostering open communication to ensure a cohesive and outstanding customer experience, while contributing to a positive workplace culture;
- Uphold security protocols within the store to safeguard customers, colleagues, and merchandise;
- Assist in maintaining the visual presentation of products in accordance with Gucci's standards;
- Ensure an orderly and well-maintained stockroom;
- Adhere to Gucci's image standards and operational guidelines;
- Comply with all company policies and procedures.
Qualifications
- Preferred Bachelor's Degree;
- Minimum of 3 years experience in luxury retail sales or a customer service environment;
- Proven track record of achieving individual and store performance goals and fostering lasting relationships with clients and colleagues;
- Exceptional verbal and written communication skills, with the ability to manage multiple priorities effectively;
- Strong organizational skills and attention to detail are essential;
- A collaborative team player with a commitment to working together effectively;
- Ability to thrive in a fast-paced and dynamic environment;
- Flexibility to adapt to diverse customer needs;
- Willingness to work a flexible schedule based on business requirements, including evenings, weekends, and holidays.
Work Authorization
Qualified candidates must possess the necessary work authorization to be employed in the United States.
Inclusivity Commitment
Our Gucci community is dedicated to fostering a culture of inclusivity and accessibility throughout the employee lifecycle, starting with the candidate experience.
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