Customer Service Liaison

3 days ago


Yucca Valley, California, United States Diversified Heating and Cooling Full time

We are seeking a highly skilled Customer Service Liaison to join our team at Diversified Heating and Cooling. As a key member of our customer-facing department, you will be responsible for delivering exceptional service experiences that drive customer satisfaction and loyalty.

Job Summary

This role is ideal for individuals who possess excellent communication and interpersonal skills, with a strong ability to build rapport with clients and resolve their issues efficiently.

In this role, you will work closely with internal stakeholders to ensure seamless product support and develop a deep understanding of our products and services.

You will also have the opportunity to grow professionally as you help us achieve our goal of providing world-class customer service.

Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns via phone, email, or in-person interactions.
  • Act as a product expert, offering guidance on product usage, troubleshooting, and features.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that enhance the customer experience.
  • Stay up-to-date on product knowledge and industry trends to provide informed advice and recommendations.

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.



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