Customer Service Professional

3 weeks ago


Fountain Valley, California, United States Resource Label Group LLC Full time
Company Overview

Resource Label Group LLC is a leading full-service provider of label and packaging solutions with a diverse product offering. The company has twenty-seven locations across the U.S. and Canada, providing national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.

The ideal candidate will have excellent communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus.

Job Description

As a Customer Service Representative, you will play a crucial role in supporting the sales cycle by facilitating customer orders for product and serving as a liaison between customers, sales, and production. Your responsibilities will include:
  • Maintaining relationships with customers via telephone and email, receiving all art, orders, and requests for pricing, and advising customers regarding the status of their orders in process.
  • Speaking directly with prospective customers, collecting customer information, and product specifications.
  • Receiving purchase orders from customers via email, fax, or telephone, reviewing all aspects of the order before accepting it and confirming.


Estimated Salary: $55,000 - $65,000 per year

This salary range is based on industry standards and location. The actual salary may vary depending on various factors such as experience, qualifications, and performance.

Required Skills and Qualifications

To be successful in this role, you will need to have:
  • Two to three years of related experience and/or training, or an equivalent combination of education and experience.
  • Previous experience in a manufacturing or similar environment is preferred, with printing or packaging industry experience being a huge plus.
  • Excellent communication and problem-solving skills, with the ability to work well under pressure and meet deadlines.


Benefits

We offer a comprehensive benefits package, including paid time off, medical, dental, and vision coverage, short-term disability insurance, life insurance, and 401(k) retirement plan with generous company contribution.

Others

We pride ourselves on investing in our employees by offering onsite training and unlimited growth potential within our organization. We believe in rewarding our employees with performance-based salary increases.

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