Service Desk Specialist

3 days ago


Yucca Valley, California, United States Diversified Heating and Cooling Full time
Job Description:
Diversified Heating and Cooling is seeking a highly skilled Service Desk Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients by responding to their inquiries, resolving issues, and ensuring overall satisfaction.

About the Role:
The ideal candidate will have previous experience in customer service, sales, or related fields, with excellent communication and interpersonal skills. You will be able to build rapport with clients, prioritize tasks, and multitask effectively in a fast-paced environment. Your positive attitude and professional demeanor will ensure that you provide a high level of customer service while working collaboratively with colleagues to achieve common goals.

Key Responsibilities:
  • Provide exceptional customer service by responding to client inquiries, resolving issues, and ensuring overall satisfaction.
  • Work closely with colleagues to achieve common goals, sharing knowledge and best practices to improve customer service outcomes.
  • Stay informed about new products and services, staying up-to-date with industry trends and developments.

Requirements:
  • Previous experience in customer service, sales, or related fields.
  • Ability to build rapport with clients and provide exceptional customer service.
  • Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
  • Prioritization and multitasking skills, with the ability to work effectively in a fast-paced environment.

Salary:
$60,000 - $70,000 per year, depending on experience.

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