Customer Service Professional
3 days ago
We are seeking a Customer Service Professional to join our team at Diversified Heating and Cooling. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients by responding to their inquiries, resolving issues, and ensuring overall satisfaction.
About the Role:
The ideal candidate will have previous experience in customer service, sales, or related fields, with excellent communication and interpersonal skills. You will be able to build rapport with clients, prioritize tasks, and multitask effectively in a fast-paced environment. Your positive attitude and professional demeanor will ensure that you provide a high level of customer service while working collaboratively with colleagues to achieve common goals.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat, providing product and service information, scheduling appointments, and processing payments.
- Troubleshoot and resolve product issues and concerns, escalating complex problems to senior staff as needed.
- Document and update customer records based on interactions, maintaining accurate and up-to-date information.
- Develop and maintain a knowledge base of evolving products and services, staying informed about new developments and enhancements.
Requirements:
- Previous experience in customer service, sales, or related fields.
- Ability to build rapport with clients and provide exceptional customer service.
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
- Prioritization and multitasking skills, with the ability to work effectively in a fast-paced environment.
What We Offer:
A competitive salary of $55,000 - $65,000 per year, depending on experience, plus opportunities for professional growth and development within our company.
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