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Front Desk Representative

2 months ago


Santa Fe, New Mexico, United States Drury Hotels Full time

Job Summary:

As a Front Desk Representative at Drury Hotels, you will be the face of our hotel, providing exceptional service to our guests and team members. You will be responsible for checking guests in and out, promoting company programs, maintaining guest records, and ensuring a positive experience for all.

Key Responsibilities:

  • Provide friendly, efficient, and courteous service to guests and team members
  • Perform front desk related functions, including checking guests in and out, promoting company programs, and maintaining guest records
  • Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, setup, and cleanup
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture
  • Ensure an exceptional guest experience by providing courteous, friendly, and attentive service

Requirements:

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

About Drury Hotels:

Drury Hotels is a family-owned and operated hotel system that honors and enhances the Drury legacy of world-class hospitality excellence. We offer our guests more than a place to sleep - we provide a place to feel welcome, happy, and at home. Our 5,000 team members work together across 150 hotels in 26 states to make sure every guest receives the very best service and value.