Front Desk Associate

3 weeks ago


Santa Fe, New Mexico, United States Hilton Grand Vacations Full time

Be the Heart of Exceptional Guest Experiences

As a Front Desk Clerk at Hilton Grand Vacations, you will play a vital role in creating a warm and welcoming atmosphere for our guests. Your friendly and professional demeanor will make a lasting impression, helping our guests make lifelong memories.

Main Responsibilities:

  • Greets guests and owners on arrival, providing a warm welcome and setting the tone for their stay.
  • Check in/out guests, ensuring a seamless and efficient process.
  • Generates folio and collects payments, maintaining accurate records and providing excellent customer service.
  • Receives housekeeping and maintenance requests or work orders and contacts the appropriate departmental personnel, ensuring prompt attention to guest needs.
  • Prepares and consistently restocks the front desk with supplies, including preparing arrival packets and area information.
  • Answers phones and directs calls, providing timely and accurate information to guests and staff.

What We're Looking For:

  • No experience required, but a professional demeanor and basic computer skills are essential.
  • Proficient English language, both verbally and in writing, is required.
  • Open and flexible availability, including weekends and holidays, is necessary.
  • Ability to multi-task responsibilities and prioritize is crucial.

Hilton Grand Vacations is committed to fostering a culture of work-life balance and family-friendly benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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