Client Services Manager

4 days ago


Dallas, Texas, United States Prestonwood Baptist Church Full time
Job Summary

Prestonwood Baptist Church is seeking a highly skilled and compassionate Client Services Supervisor to join our team. As a key member of our Client Services department, you will be responsible for providing exceptional support to clients and volunteers, ensuring a positive and empowering experience for all.

Key Responsibilities
  • Client Support: Provide emotional support and guidance to clients in crisis situations, connecting them with available resources and services.
  • Volunteer Management: Recruit, train, and mentor client advocate volunteers, empowering them to serve clients effectively and build strong relationships.
  • Program Development: Collaborate with the Director of Client Services to develop and implement programs that meet the needs of clients, including education and support services.
  • Communication: Maintain open and effective communication with clients, volunteers, and staff, ensuring a seamless and supportive experience.
  • Reporting and Evaluation: Monitor and evaluate program effectiveness, identifying areas for improvement and making recommendations for enhancement.
Requirements
  • Education and Experience: Bachelor's degree in a related field and 2+ years of experience in client services, counseling, or a related field.
  • Skills and Abilities: Excellent communication and interpersonal skills, ability to work independently and as part of a team, and strong problem-solving and analytical skills.
  • Personal Qualities: Compassionate and empathetic approach, strong work ethic, and commitment to the mission and values of Prestonwood Baptist Church.


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