ASG Managed Services Engineer

4 weeks ago

East Montpelier, Vermont, United States SHI GmbH Full time
Job Summary

The ASG Managed Services Engineer is responsible for delivering high-quality technical support and services to our customers. This role requires a strong understanding of cloud-based solutions and a ability to work collaboratively with internal and external stakeholders.

Key Responsibilities
  • Build, implement, and support a wide range of cloud-based solutions using platform services for both internal and customer purposes.
  • Manage and configure platform infrastructures, applications, and collaboration tools.
  • Contribute to and lead on MSP projects, collaborating with internal and external customers to ensure timely delivery and alignment with business objectives.
  • Engage directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.
  • Monitor and diagnose performance issues to ensure optimal system performance.
  • Optimize existing environments and standardize processes using/developing standard operating procedures (SOPs).
  • Stay updated with industry trends, emerging technologies, and best practices.
  • Continuously seek opportunities for personal and professional growth.
Requirements
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • 3-5 years of relevant work experience (preferably in a managed services environment).
  • Experience working with version control systems (such as Git, AzureDevOps).
  • IT Support: Understanding of IT support processes and methodologies to aid end users.
  • Problem-solving and Analytical Thinking: Advanced problem-solving abilities to troubleshoot complex technical issues and provide innovative solutions.
  • Experience with one or more cloud platforms including: Azure, AWS, GCP.
  • Mobile Device Management: Experience in implementing and managing mobile device management platforms such as MS Endpoint Manager (formerly InTune), Jamf, Kanji, or similar solutions.
  • IT Project Management: Proficient in leading and managing large-scale IT projects, ensuring timely delivery and alignment with business objectives.
Preferred Qualifications
  • Familiarity with IT Glue, Autotask, DattoRMM, and Lucidchart.
  • Experience with additional technologies including Linux, Database, CI/CD Pipeline, Automation, VMWare, Network Appliance.
  • Automation and Scripting.
  • Experience working with containerization solutions.
Compensation and Benefits

The estimated annual pay range for this position is $70,000 – $140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity

SHI is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

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