Wireless Sales and Communications Solutions Expert
4 weeks ago
Job Overview
As a Virtual Retail Mobile Expert at T-Mobile, you will be a wireless sales and communications solutions expert. You will assist our inbound calling customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences.
Key Responsibilities:
- Selling and serving to our customers, while providing a best-in-class customer experience and building loyalty
- Consistently training on T-Mobile experiences, new skills, and processes, knowledge of systems, new products, and reference resources
- Sales skills in new customer acquisition, including results-oriented drive and confidence for success
- Consistently using digital tools in interactions and on-boarding
Requirements:
- High School Diploma/GED (Required)
- 12 months of customer service and/or sales experience, retail environment preferred (Required)
- Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
- Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
Benefits:
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
Why Join T-Mobile?
We value our employees and offer a range of benefits to support their well-being and career growth. As a Virtual Retail Mobile Expert, you will be part of a team that values an awesome sale done right by nice and helpful consultants. We are committed to delivering amazing customer experiences and believe that our employees are the key to our success.
Equal Opportunity Employer:
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
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