Overnight Financial Coordinator
1 week ago
Position Overview
Location
WARRENTON OIL GROUP
Role Summary
The Overnight Financial Coordinator is tasked with reconciling all income and expenditure transactions that occur throughout the day at the establishment. This role involves reviewing, organizing, and compiling management reports promptly while ensuring the accuracy of client billing.
Additionally, the individual will effectively communicate any concerns or related issues to all management levels and perform customer service representative duties as needed, including check-in, check-out, switchboard operation, and reservations.
Key Responsibilities
- Maintain a clean and orderly workspace, equipment, and lobby area.
- Input and modify reservation details in the computer system.
- Post charges to client accounts accurately.
- Investigate and analyze discrepancies, making adjustments or corrections as necessary.
- Complete various computer audit reports efficiently.
- Provide courteous and genuine hospitality consistently, understanding the essence of excellent customer service.
- Address and respond to customer complaints and needs calmly, seeking management assistance when required.
- Collaborate effectively with supervisors and hotel staff.
- Adhere to training guidelines, employing sound judgment and common sense.
- Close, balance, and make necessary corrections to client accounts.
- Balance shift work and cash drawers meticulously.
- Deliver gracious hospitality to all customers.
- Foster a productive and positive atmosphere, building good relationships with all associates and departments.
- Consistently represent the hotel and brand in a professional and courteous manner.
- Notify the company of any actions or situations that may pose a threat to any employee, customer, or guest.
- Observe safety and security protocols, using equipment and materials properly.
- Maintain confidentiality regarding all business matters, both on and off duty.
Required Skills and Qualifications
Experience, Education, & Training
High school diploma or equivalent
Previous auditing experience
Preferred guest service experience
Proficient computer skills are essential.
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