Overnight Financial Coordinator

1 week ago


Kingdom City, Missouri, United States WARRENTON OIL GROUP Full time

Position Overview

Location
WARRENTON OIL GROUP

Role Summary


The Overnight Financial Coordinator is tasked with reconciling all income and expenditure transactions that occur throughout the day at the establishment. This role involves reviewing, organizing, and compiling management reports promptly while ensuring the accuracy of client billing.

Additionally, the individual will effectively communicate any concerns or related issues to all management levels and perform customer service representative duties as needed, including check-in, check-out, switchboard operation, and reservations.


Key Responsibilities

  • Maintain a clean and orderly workspace, equipment, and lobby area.
  • Input and modify reservation details in the computer system.
  • Post charges to client accounts accurately.
  • Investigate and analyze discrepancies, making adjustments or corrections as necessary.
  • Complete various computer audit reports efficiently.
  • Provide courteous and genuine hospitality consistently, understanding the essence of excellent customer service.
  • Address and respond to customer complaints and needs calmly, seeking management assistance when required.
  • Collaborate effectively with supervisors and hotel staff.
  • Adhere to training guidelines, employing sound judgment and common sense.
  • Close, balance, and make necessary corrections to client accounts.
  • Balance shift work and cash drawers meticulously.
Maintain high standards of personal appearance and grooming, including wearing the appropriate uniform and name tags.

  • Deliver gracious hospitality to all customers.
  • Foster a productive and positive atmosphere, building good relationships with all associates and departments.
  • Consistently represent the hotel and brand in a professional and courteous manner.
  • Notify the company of any actions or situations that may pose a threat to any employee, customer, or guest.
  • Observe safety and security protocols, using equipment and materials properly.
  • Maintain confidentiality regarding all business matters, both on and off duty.
    Required Skills and Qualifications

    Experience, Education, & Training
    High school diploma or equivalent
    Previous auditing experience
    Preferred guest service experience
    Proficient computer skills are essential.


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