Client Support Specialist
2 weeks ago
If you are enthusiastic about assisting others and thrive in a dynamic environment, FYZICAL Therapy and Balance Centers offers an exciting opportunity for a Customer Service Representative. This role is vital in ensuring our clients receive exceptional service as they navigate their journey to recovery.
As the initial point of contact for our valued clients, your contributions will be essential to our daily operations. You will collaborate with a dedicated team committed to providing individualized care that transforms lives. At FYZICAL, we pride ourselves on utilizing innovative treatment approaches and advanced technology to enhance patient experiences.
This role provides a pathway for professional growth, with access to extensive training and development opportunities under the guidance of experienced leaders.
Key Responsibilities- Manage patient scheduling and appointments using a multi-line phone system.
- Collect and maintain new patient information, ensuring accurate tracking of referrals.
- Provide essential information to patients, facilitating communication between them and healthcare providers.
- Maintain a log of reports sent to physicians and manage all incoming correspondence.
- Process payments and verify insurance coverage for patients.
- Coordinate the distribution of mail and benefits paperwork to appropriate departments.
- Serve as a liaison for patients, addressing inquiries and concerns effectively.
- Organize patient evaluations, reminders, and cancellations to ensure smooth operations.
- Track clinic referrals and manage patient intake documentation.
- Fax necessary reports to physicians while maintaining accurate logs.
- Verify insurance details and manage patient copayments.
- Communicate effectively with management and clinical staff regarding patient scheduling and arrivals.
- High school diploma or equivalent required.
- Possession of a valid driver's license and reliable transportation.
- Strong communication skills with the ability to multitask and pay attention to detail.
- Positive demeanor, strong work ethic, and empathy towards patients in need.
- Excellent organizational skills and integrity in handling sensitive information.
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