Loan Operations Associate
2 weeks ago
Position Overview:
The Loan Servicing Specialist at Regions Bank plays a crucial role in managing various operational functions within the Loan Servicing department. This includes responsibilities related to special servicing, loan workouts, investor relations, and overall loan operations.
Key Responsibilities:
- Receive and assess incoming tasks, coordinating with relevant resources as necessary.
- Examine loan documentation for precision and completeness.
- Validate loan documents, reports, and systems to ensure accuracy.
- Identify and document any missing, incorrect, or incomplete information.
- Conduct data entry and input loans into the designated systems.
- Address inquiries from customers or associates, providing necessary communication.
- Prepare, modify, distribute, and correct documents and reports as needed.
- Investigate and resolve loan-related issues, including payment discrepancies and account history inquiries.
- Operate under general supervision, adhering to established guidelines and procedures.
Work Schedule:
This role requires time tracking and is eligible for overtime in accordance with the Fair Labor Standards Act.
Qualifications:
- High School Diploma or GED is required.
- Candidates must successfully complete any assessments related to the position.
Preferred Experience:
- At least one year of experience in banking or a related field.
Essential Skills:
- Proficient data entry and typing capabilities.
- Strong command of Microsoft Excel and Word.
- Excellent time management skills.
- Effective written and verbal communication abilities.
Additional Competencies:
- Ability to investigate and manage credit bureau disputes in compliance with the Fair Credit Reporting Act.
- Strong problem-solving and critical thinking skills.
- Capacity to thrive in a fast-paced, deadline-driven environment.
- Familiarity with systems such as ACLS, CCNET, TSYS, and CACS is preferred.
Position Type:
This is a full-time position with a structured work schedule.
Compensation:
Compensation is determined based on various factors including experience, skills, and performance.
Benefits:
Regions Bank offers a comprehensive benefits package that includes:
- Paid Vacation and Sick Time
- 401K with Company Match
- Medical, Dental, and Vision Insurance
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Employee Assistance Program
Diversity and Inclusion:
Regions Bank is committed to fostering an inclusive environment that values diversity in all its forms.
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