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Delivery Operations Associate

2 months ago

Birmingham, Alabama, United States Metasys Technologies, Inc. Full time

**Job Summary**

Metasys Technologies, Inc. is seeking a highly skilled Delivery Operations Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and ensuring seamless delivery of our services.

**Key Responsibilities:**

  • Provide first-level technical support to customers via phone, email, or chat
  • Enter all customer interactions into our helpdesk system
  • Use predefined triage processes to troubleshoot and resolve customer issues
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our products and services

**Requirements:**

  • 0-5 years of experience in a technical customer support environment
  • Call center experience preferred
  • High school diploma or equivalent required; one entry-level certification (A+, N+, or OEM vendor certification) preferred

**What We Offer:**

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

**Equal Opportunity Employer:**

Metasys Technologies, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.