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Branch Operations Leader

2 months ago

Birmingham, Alabama, United States FirstBank Full time

Job Overview

Position Summary:

The Financial Services Center Supervisor is responsible for overseeing a team of Associates and managing the daily operations of the Financial Center. This role includes ensuring adherence to policies and procedures, enhancing the performance of the Financial Center, and driving growth in deposits, loans, and referrals to other banking partners. The Supervisor plays a crucial role in achieving branch performance through personal sales achievements and effective team leadership to surpass sales and service quality objectives.

Key Responsibilities:

  • Enhance Financial Center and Market profitability by promoting compliance with service and sales activities, ensuring operational excellence, and meeting regulatory standards while motivating staff to achieve sales targets and grow the Financial Center's balance sheet through expert knowledge of banking products.
  • Ensure appropriate staffing levels based on operational demands; oversee all operational functions to guarantee transaction accuracy and effective execution of leadership tasks.
  • Administer daily operations efficiently, ensuring compliance with internal policies, procedures, and audit requirements.
  • Guide Associates in delivering efficient customer service while adhering to established operational protocols, transaction accuracy, and customer engagement standards.
  • Relay information from the Market President to staff, ensuring consistent communication of FirstBank's standards, expectations, and values.
  • Develop and manage a portfolio of Consumer and Commercial loans, approving loans within set limits and referring larger or specialized loans to appropriate bank partners.
  • Review and process all account documentation, focusing on credit quality for loans, and oversee the loan closing process.
  • Engage in Bank and community initiatives to enhance FirstBank's visibility and relevance in the Market.
  • Foster and maintain relationships with existing customers, continuously deepening these connections to achieve deposit and loan objectives.
  • Provide support or serve as a backup for Tellers and/or Financial Service Representatives as necessary.
  • Resolve issues through effective problem-solving techniques.
  • Establish a standard of consistent, exceptional service for all customers, embodying the FirstBank service experience.
  • Promote and uphold safe and sound banking practices, ensuring compliance with applicable laws, regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
  • Maintain regular and reliable attendance.
  • Perform additional duties as assigned.

Supervisory Responsibilities:

Oversee and direct the work of team members, including planning, assigning, scheduling, and reviewing tasks; ensure quality standards are met; cultivate the FirstBank culture and tone. Participate actively in decisions regarding hiring, training, performance reviews, and administering corrective actions for staff.

Qualifications:

Education: High school diploma or equivalent required.

Experience: Minimum of five years in a relevant field.

Certifications and Licenses: National Mortgage Licensing System (NMLS) Certification and Credit Life Insurance License must be obtained within the first year of employment; bonding is required within the first six months of employment.

FirstBank is an Equal Opportunity Employer, including individuals with disabilities.