Operations Accounts Representative

6 days ago


Pompano Beach, Florida, United States Aaron's Family of Companies Full time

Job Summary

Aaron's Family of Companies is seeking a skilled Customer Renewal Specialist to join our team. As a key member of our customer service team, you will be responsible for coaching customers on lease renewal options and ensuring they are satisfied with our products.

Key Responsibilities

  • Utilize provided tools to find and renew customers, making direct contact over the phone to educate them on the benefits of timely lease agreement payments.
  • Leverage our proprietary suite of lease renewal options to help customers achieve ownership.
  • Upkeep customer accounts and maintain updated customer information in our computer system.
  • Document all customer lease renewal payment appointments.
  • Work in partnership with retail partners to help customers purchase or lease additional merchandise.
  • Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws.
  • Open and close the call center daily.
  • May be required to conduct field visits to visit past-due customers in their homes.

Requirements

  • 6 months of customer service, call center, or collection experience required.
  • High School diploma or equivalent required.
  • 2 years of call center experience preferred.
  • 2 years of collection experience preferred.

Preferred Skills and Competencies

  • Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations.
  • Strong multi-tasking, organizational, negotiation, and persuasion skills.
  • Proficient computer skills.
  • Ability to work a schedule of hours varying from 8 am to 9 pm, Monday through Saturday.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the call center.
  • Proper telephone etiquette.
  • Uphold the Company Brand and protect company assets.
  • Maintain a professional appearance.
  • Satisfactory MVR, physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver's License, and compliance with the Company's.

Physical Requirements

  • Position routinely requires lifting, loading, and moving pounds of merchandise with the use of a dolly.

Your Benefits

Aaron's Family of Companies offers a comprehensive benefits package to support your present and future well-being.

  • Exclusive discounts on our vast selection of products.
  • Tuition reimbursement for students and lifelong learners.
  • Financial well-being for your present peace of mind.
  • 401(k) with generous matching for your future security.
  • Sundays off to reconnect and do what you love.


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