Key Account Management Specialist
1 week ago
Spring Footwear Corp., a leader in the footwear industry since 1991, is dedicated to enhancing the lives of our customers through innovative products that combine comfort and style. Our core values of product innovation, quality, value, and flexibility drive our mission:
"To cultivate successful partnerships by consistently delivering exceptional quality, value, products, and services every day."
The Key Account Management Specialist serves as the primary internal liaison for all Key Accounts, emphasizing superior customer service and support while continuously seeking opportunities to enhance our service, systems, and overall performance.
Key Responsibilities:- Account Support Management: Oversee daily operations related to key account support, including order processing, tracking, EDI compliance, shipping documentation, logistics, problem resolution, and effective communication.
- Compliance Coordination: Manage all aspects of compliance accounts, ensuring adherence to EDI order processing, pre-ticketing, custom carton labeling, and daily inventory feeds.
- Routing and Documentation: Maintain and update routing guides, compliance manuals, and specific transaction requirements for key accounts.
Key Account Support: Ensure all key account functions meet the highest standards of customer and company expectations, including managing customer relationships, processing orders, tracking inventory, and maintaining communication regarding order status.
Sample Management: Coordinate sample requests with the sample department and product development, ensuring timely approvals and follow-ups.
System Management: Oversee product and customer data management, ensuring accuracy and timely updates to UPC and QRS catalogs.
Logistics Oversight: Monitor traffic, customs, scheduling, and shipping procedures, ensuring effective communication and follow-up on all shipments.
Qualifications:The ideal candidate will possess:
- Proven experience with EDI systems, UPC compliance, and routing guide management.
- Advanced proficiency in MS Office, particularly Excel, and familiarity with online systems software.
- Strong attention to detail and organizational skills.
- Excellent communication abilities, both written and verbal.
- A proactive approach to problem-solving and the ability to work in a fast-paced environment.
Spring Footwear Corp. is an equal opportunity employer. All employment is contingent upon successful completion of drug and background screenings, as applicable to job specifications.
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