Desktop Support Specialist

2 hours ago


Dallas, Texas, United States Insight Global Full time
Desktop Support Engineer

We are seeking a skilled Desktop Support Engineer to join our team at Insight Global. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients in a fast-paced and dynamic environment.

Key Responsibilities:

  • Provide level 2 and above troubleshooting for hardware and software issues
  • Offer white glove deskside support to executives, managers, and support staff
  • Collaborate with team members to resolve complex technical issues
  • Develop and maintain a deep understanding of our clients' technical infrastructure

Requirements:

  • 3+ years of experience as a Desktop Support Engineer
  • Proven track record of troubleshooting hardware and software issues
  • Basic networking knowledge, including IDF infrastructure, racking and stacking, routing and switching, and wireless access points
  • Excellent customer service skills and ability to work in a team environment

Preferred Qualifications:

  • Financial industry background

About the Role:

This is a fantastic opportunity to join a dynamic team and work with a leading financial services company. As a Desktop Support Engineer, you will be responsible for providing technical support to our clients in a fast-paced and dynamic environment. If you have a passion for technology and a desire to work in a collaborative team environment, we encourage you to apply.



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