Gaming Ambassador
1 week ago
The VISION of Plaza Hotel & Casino LLC is to be the premier destination in Downtown, driven by our MISSION to establish enduring relationships, deliver exceptional service, and offer classic gaming experiences with a contemporary flair. The transformation has commenced, embodying The Plaza Way.
Core Principles:
- Always act with integrity
- Show respect and consideration – every individual matters.
- Exceed expectations consistently.
- Demonstrate enthusiasm for our work and pride in our identity.
To fulfill these commitments, we require remarkable individuals. Plaza Hotel & Casino LLC is dedicated to assembling a highly skilled, motivated, and diverse team that embodies the right attitude and capabilities to thrive in a high-performance environment. Our employees benefit from comprehensive training, mentorship, and development opportunities to excel in their roles.
ROLE SUMMARY: Ambassador Dealers are committed to delivering exceptional service to craft memorable experiences for our guests. This role encompasses the execution of the company's fundamental service standards, brand characteristics, and initiatives. Responsibilities include providing prompt, accurate, and courteous service while managing multiple gaming tables and offering all necessary support services. All tasks must align with departmental and organizational policies, practices, and procedures.
Key Responsibilities:
- Deliver outstanding service in line with the property's core service standards and brand characteristics.
- Welcome guests warmly, build rapport, and provide top-notch customer service by addressing inquiries, resolving conflicts, and fulfilling guest requests.
- Process transactions for buy-ins, payouts, and markers.
- Facilitate multiple gaming tables.
- Manage losing and winning bets in accordance with established rules and procedures.
Additional Responsibilities:
- Maintain a professional, friendly, and courteous environment that ensures an exceptional gaming experience and smooth operations.
- Foster a welcoming atmosphere by engaging, entertaining, and inspiring guests, creating positive and memorable interactions.
- Proactively greet guests within the gaming area, identifying their needs and responding appropriately.
- Guide guests as necessary to minimize wait times.
- Identify, acknowledge, and resolve guest concerns following service recovery protocols.
- Enthusiastically promote the features and benefits of loyalty programs and various amenities.
- Maintain comprehensive knowledge of events, amenities, and general information to effectively address guest inquiries and coordinate departmental assistance when needed.
- Uphold high standards for personal appearance and grooming at all times.
- Verify game fills and credits accurately.
- Ensure thorough knowledge of the property.
- Perform all duties while safeguarding the integrity of the games.
- Report any suspicious or unusual activities or transactions to a supervisor/manager promptly.
- Be prepared to stand for extended periods as required.
This job description does not imply that these are the only duties to be performed by the employee in this role. It is not intended to provide an exhaustive list of every procedure or task. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Qualifications:
Required:
- Must be at least 21 years of age.
- Minimum of 6 months experience or successful completion of Dealer School.
- Adherence to gaming regulations, policies, and procedures.
- Ability to deal multiple games.
- Highly motivated and energetic personality.
- Initiative and flexibility in approach.
- Excellent customer service skills.
- Strong interpersonal skills for effective communication with all business contacts.
- Professional appearance and demeanor.
- Availability to work varied shifts, including weekends and holidays.
- Effective communication skills in English, both written and verbal.
- Must possess or be able to obtain a Gaming Registration.
- Ability to successfully pass an audition and interview.
- Willingness to learn additional games.
Preferred:
- At least 1 year of experience as a Dealer.
- High School diploma or equivalent.
- Previous experience in a similar gaming environment.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Gaming Registration.
Plaza Hotel & Casino LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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