Patient Engagement Specialist

2 weeks ago


Las Vegas, Nevada, United States UNITE HERE HEALTH Full time
Position Overview

UNITE HERE HEALTH is dedicated to serving over 190,000 workers and their families in the hospitality and gaming sectors across the nation. Our commitment to innovation and progress drives us to create impactful programs and benefits that empower our participants to take charge of their health and healthcare. We invite you to explore this exciting opportunity.

Role Summary

The Health Center Ambassador serves as the initial point of contact and the welcoming face for all patients and their families, delivering a premium customer service experience that aligns with the Health Center's mission, vision, and values. This role employs exceptional customer service skills to greet patients, assess their needs, and provide clarity on their inquiries. The Health Center Ambassador will also conduct scheduled and unscheduled tours and offer language support to provider partners as necessary.

Key Responsibilities

  • Facilitates health center operations by welcoming and guiding patients in the lobby.
  • Conducts tours of the health center upon request.
  • Assists patients with signing up for and navigating the patient portal.
  • Delivers quality service by addressing patients' questions and coordinating with relevant departments as needed.
  • Verifies patient eligibility and responds to related inquiries.
  • Supports patients during the check-in process.
  • Helps manage health center medical records.
  • Assists with Health Center Wellness classes as required.
  • Reviews appointment details, including date, time, location, and provider with patients.
  • Handles all non-clinical inquiries and directs patients to appropriate locations within the health center or external resources as applicable.
  • Establishes and maintains effective working relationships with all team members.
  • Provides information on benefit plans and eligibility to patients, providers, unions, and employers.
  • Assists in escalating urgent or sensitive patient issues as per established protocols.
  • Contributes to special projects as assigned by the Health Center Manager or Ambassador Lead.
  • Adheres to the quality assurance program of the Guest Experience department.

Qualifications

  • Minimum of 1 to 2 years of relevant experience.
  • Preferred experience in a healthcare setting.
  • Familiarity with medical and insurance terminology.
  • Understanding of patient rights and age-specific care practices.
  • Spanish bilingual proficiency is preferred.

Compensation

The hourly wage for this position ranges from $18.46 to $22.61, with actual rates varying based on factors such as experience, qualifications, and geographic location.

Work Schedule

This is a full-time position, requiring 37.5 hours per week, with a schedule that may vary to meet business needs.

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, paid holidays, 401(k), short- and long-term disability, life insurance, flexible spending accounts, tuition assistance, and an employee assistance program.



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