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Attraction Ambassador
3 months ago
The Ambassador - Eiffel Tower is responsible greeting customers and sharing the history of the Las Vegas Eiffel Tower in relation to the original in Paris, France. Ambassador must be comfort riding in a small elevator for an extended length of time, escorting valued guests to and from the Viewing Deck. Must possess clear communication skills in order to direct guests clearly and professionally. Ambassadors will provide the Best-In-Class customer service to ensure the guest experience is flawless from start to finish.
KEY JOB FUNCTIONS:
- Follow the basic principles of Safety, Courtesy, Show, and Capacity as they relate to the Eiffel Tower.
- Inform lead/supervisor of any guest or system related problems during their shift.
- Assist in interactions with VIP or Group guests.
- Works in collaboration with other employees to create a safe, exciting experience for the Eiffel Tower guest.
- Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and gaming regulations.
- Actively involved in Total Service initiatives.
- Must be able to work various shifts and hours to include holidays and weekends.
- Stays informed of property promotions, programs and amenities.
Viewing Deck -Must maintain a constant guest count of how many are on the viewing deck at any one time (cannot exceed 96). Manages queue line to prepare quests for the descend (no more than 10 at a time per elevator). Must be able to read the anemometer and understand high wind limitations to prepare tower shutdown for guest comfort and safety. If wind speeds exceed 39 mph then the Ambassador must prepare guests to exit the viewing deck.
VIP level- This entrance is on the casino level and is for VIP casino guest and guests requiring assistance -such as ADA guests. Ambassador is responsible to contacting the elevator operator and letting him/her know that they have a VIP or an "Assist" waiting to go to the top.
Ticket Validator - Knowledge of ticket offerings and ability to understand minimal level of technical ability in operating ticket scan device. This position also acts as an ambassador not only to the attraction, but for the casino in assisting and directing guest, accordingly.
Must have excellent communicative skills, outgoing personality and anticipate special needs.
EDUCATION and/or EXPERIENCE:
• Minimum two years' experience in a customer facing position
• High School Diploma preferred
QUALIFICATIONS:
- Must be at least 21 years of age.
- Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary.
- Ability to think independently in making decisions to maximize customer service experience.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Excellent interpersonal, communication, problem solving, and analytical skills required.
- Must meet professional appearance standards as prescribed by company policy.
- Must be able to listen and respond to visual and aural cues.
- Mobility skills to move quickly and easily around noisy high-volume establishment.
- Must be able to lift 35 lbs.
- Must complete weekly walkdown, consisting of over 40 flights of stairs from tower platform to casino level. This is required for all supervisors, leads and ambassadors.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- Due to safety requirements, this position must show literacy and fluency in English.
- May be exposed to hot/cold/windy conditions.
- May be required to stand for extended periods of time.
- Must wear designated uniform as described in Eiffel Tower procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
About us
As part of our award winning team, you will help to create the romantic ambiance and classic European style that our most prestigious guests have come to expect from Paris Las Vegas. Your stylish and playful attitude will entertain our guests as they enjoy 2,900 guest rooms, 295 opulent suites, 11 restaurants and the Eiffel Tower. If casual sophistication is enticing to you, Paris is the place to be
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
