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Gaming Ambassador

2 months ago

Las Vegas, Nevada, United States Plaza Hotel & Casino LLC Full time
Position Overview

The Plaza Hotel & Casino LLC is dedicated to creating an exceptional atmosphere where guests can enjoy a memorable gaming experience. Our commitment to excellence is guided by our core values, which emphasize integrity, respect, and outstanding service.

Key Responsibilities:

  • Deliver exemplary service that aligns with the property's service standards and brand identity.
  • Welcome guests warmly, fostering rapport and providing assistance with inquiries and concerns.
  • Manage financial transactions, including buy-ins, payouts, and markers efficiently.
  • Skillfully deal multiple games while ensuring adherence to established rules and procedures.
  • Handle betting activities, processing winning and losing bets accurately.

Additional Responsibilities:

  • Maintain a professional and inviting environment that enhances the guest gaming experience.
  • Engage with guests proactively, addressing their needs and ensuring satisfaction.
  • Guide guests to minimize wait times and enhance their overall experience.
  • Identify and resolve guest concerns promptly, following established service recovery protocols.
  • Promote the benefits of loyalty programs and various amenities available on the property.
  • Stay informed about events, amenities, and general information to assist guests effectively.
  • Exceed personal grooming and appearance standards consistently.
  • Ensure the integrity of games by verifying fills and credits accurately.
  • Report any suspicious activities or transactions to management promptly.
  • Be prepared to stand for extended periods as required by the role.

Qualifications:

Required:

  • Must be at least 21 years old.
  • Minimum of 6 months of experience or completion of Dealer School.
  • Knowledge of gaming regulations and adherence to policies.
  • Ability to deal multiple games effectively.
  • Energetic and motivated personality.
  • Strong customer service skills and interpersonal abilities.
  • Professional demeanor and appearance.
  • Flexibility to work various shifts, including weekends and holidays.
  • Effective communication skills in English, both written and verbal.
  • Must obtain a Gaming Registration.
  • Willingness to learn additional games as needed.

Preferred:

  • At least 1 year of experience as a Dealer.
  • High School diploma or equivalent.
  • Prior experience in a similar gaming environment.

The Plaza Hotel & Casino LLC is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to qualified individuals with disabilities.