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Insurance Customer Support Specialist

2 months ago

Fremont Michigan, United States Western & Southern Financial Group Full time

Position Overview:
Insurance Customer Support Specialist - (Remote or In-Person)

Are you someone who:

  • Thrives in a dynamic call center atmosphere?
  • Has a track record of successful sales?
  • Is dedicated to delivering exceptional customer service?
  • Possesses the motivation to achieve personal success?
  • Has prior experience in the Insurance sector?
Do you currently hold your Life & Health Insurance License?

  • If yes, discover the unique benefits of joining our team.


At Western & Southern Financial Group, our associates are driven and enthusiastic, and they endorse our organization as a fantastic workplace. We offer competitive benefits, a 401K plan with company contributions, a pension plan, and the potential to earn monthly bonuses.


Key Responsibilities:

As an Insurance Customer Support Specialist, your role will include:
Assisting clients in obtaining insurance coverage by proactively promoting additional products to ensure they have the necessary protection for their families. You will facilitate the creation of new policies through our streamlined sales process, making it straightforward for both you and the client.


Represent Western & Southern Financial Group by delivering an outstanding customer experience. You will employ active listening techniques to collaborate with clients in understanding and fulfilling their requests.

This will encompass addressing billing inquiries, managing policy modifications, and guiding families through the claims process and other related tasks.

Qualifications:

Educational Background:
High School Diploma or GED

Must possess an active Life & Health Insurance License in your state of residence.

Additional Requirements for Remote Associates:
Must have a workspace adequate for two monitors, a laptop, docking station, mouse, and keyboard.

Must provide your own desk and chair.

Must have a quiet, isolated workspace free from distractions.


Must have a high-speed internet connection that meets the data and speed standards of Western & Southern Financial Group (Satellite internet providers are not eligible).

Must maintain a dedicated hardwired phone line.

Must reside in one of the eligible states for remote work.