Customer Service Specialist

2 weeks ago

Dublin, Ohio, United States BMI Federal Credit Union Full time

Job Title:

Customer Service Specialist

Company:

BMI Federal Credit Union

Location:
Remote

Pay: $20.50 per hour

Schedule: 40 hours per week, with flexibility required for weekday shifts and occasional weekend coverage.

ABOUT BMI FEDERAL CREDIT UNION:

BMI Federal Credit Union is a member-focused financial institution dedicated to enhancing the financial health of our members and the communities we serve. We pride ourselves on being recognized as a top employer in Ohio for over a decade.

We provide competitive compensation and a comprehensive benefits package, including holiday pay, paid time off, a 401(k) matching plan, professional development opportunities, health insurance, and wellness programs.

If you thrive in a collaborative environment and want to make a significant impact within a smaller organization, BMI Federal Credit Union is the right fit for you.


POSITION SUMMARY:
As a Customer Service Specialist, you will be responsible for addressing member inquiries through various communication channels.

Utilizing your technical expertise and knowledge of our products and services, you will resolve issues, provide support, and enhance the overall member experience.


ESSENTIAL JOB FUNCTIONS:
  • Serve as the first point of contact via phone or electronic messaging, establishing rapport with members and accurately processing requests.
  • Handle inquiries related to account information, transfer requests, loan payments, and online banking services.
  • Utilize sound judgment and troubleshooting skills to assist members effectively.
  • Identify opportunities to introduce products and services that can benefit members financially.
  • Maintain a comprehensive understanding of all Credit Union products and services.
  • Manage time efficiently to ensure high service quality and member satisfaction.
  • Protect sensitive information by verifying caller data.
  • Assist with online banking access and troubleshoot issues.
  • Research and resolve card-related problems and disputes.
  • Support operational processes within the Contact Center.
  • Follow up on member-related issues as necessary.

QUALIFICATIONS AND SKILLS REQUIREMENTS:
  • High school diploma or equivalent required.
  • 1-3 years of experience in a customer service role within a financial institution.
  • Understanding of compliance with federal regulations.
  • Exceptional customer service and communication skills.
  • Ability to manage multiple tasks with attention to detail.
  • Strong analytical and problem-solving abilities.
  • Team-oriented with proficiency in Microsoft Office.
  • Basic math skills and a professional demeanor.
  • Knowledge of solution-driven sales processes.

BMI Federal Credit Union is an equal-opportunity employer and does not discriminate based on race, religion, color, national origin, sex, age, disability, or any other protected status.

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