Automotive Customer Service Specialist
2 weeks ago
Germain Honda of Dublin
Automotive Customer Service Specialist
Location: Dublin, OH
We are seeking experienced professionals with a solid Customer Satisfaction Index (CSI) history.
Potential earnings can reach up to $150,000 annually.
What Germain Offers:
- Comprehensive Medical, Dental, and Vision Coverage
- 401(k) Retirement Savings Plan
- Paid Time Off
- Company Holidays
- Team Building Events and Activities
- Continuous Professional Development Opportunities
- Employee Discounts
- Inclusive and Family-Friendly Work Environment
- Opportunities for Career Advancement and Internal Promotions
- Customizable and Competitive Compensation Packages
- Closed on Sundays to promote work-life balance
Key Responsibilities:
- Handle service inquiries, schedule and confirm appointments
- Create repair orders
- Facilitate communication between technicians and customers
- Guide clients through the service experience
- Coordinate with team members regarding loaner vehicles, warranty processing, and disclosures
- At least 3 years of experience with a proven CSI record
- Ability to handle high-volume sales
- Organized and approachable demeanor
- Excellent communication skills with clients
- Professional appearance
- Team-oriented and self-driven
- Able to work independently
- Valid driving license with a clean record
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