Sales Account Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented Sales Account Specialist to join our team at ThyssenKrupp Materials NA Inc. As a Sales Account Specialist, you will be responsible for providing exceptional customer service, resolving issues, and maintaining strong relationships with our clients.
Key Responsibilities:- Provide customer service via phone, email, and in-person meetings to ensure high levels of satisfaction
- Coordinate issue resolution between customers, Boeing, and internal staff members
- Service assigned account loads with a high level of customer satisfaction
- Accurately communicate customer requirements and resolve problems in a timely manner
- Maintain high customer satisfaction levels through regular feedback, email correspondence, and surveys
- Run, modify, and analyze reports to meet account management needs
- Complete action items from customer meetings and emails
- Administer the Sales tab on Elevation forms and PTA (premium freight transportation)
- Complete customer status reports and address any issues as needed
- Support order entry, purchase order changes, plant movements, AOG, or quote preparation as needed
- High school diploma or equivalent
- At least 1-2 years of previous customer service experience
- Solid computer skills beyond the basic level
- Strong attention to detail
- Excellent communication and customer service skills
- Self-starting, dependable, and willing to take ownership of goals and performance
- Flexible scheduling and availability for overtime as needed
- Experience in the aerospace industry, especially in customer service, sales, or purchasing roles
We offer competitive company benefits to eligible positions, including medical, dental, vision insurance, life insurance, disability, voluntary wellness programs, 401(k) and RRSP programs with company match, paid vacation and holidays, tuition reimbursement, and more.
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or TK representative for applicable benefits information.
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