Business Development Representative

4 weeks ago

Jonesboro, Arkansas, United States Ritter Communications Full time
Job Summary

As a Business Development Representative at Ritter Communications, you will serve as a primary point of contact for medium to large business customers. Your key responsibilities will include placing orders with vendors, overseeing installation of products and services, ensuring customer satisfaction and support through direct contact with customers, and consistently delivering high-quality services to our clients.

Key Responsibilities

* Provides customer service by assisting customers with new service requests, billing inquiries, repair issues, and account changes;
* Ensures that each customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and solid product knowledge;
* Takes ownership to identify, research, and resolve billing inquiries, repair issues, and account changes;
* Retains existing customers through the use of proactive customer service/consulting techniques, enabling customers to perceive value in the service;
* Applies knowledge of specific product details in order to troubleshoot and resolve minor problems and prevent unnecessary dispatch of a service tech;

Requirements

* Knowledge of general office practices and procedures;
* Knowledge of company policies and procedures;
* Knowledge of company products and services;
* Knowledge of telephony and data services to create proposals and coordinate installations;
* Knowledge of GUI software applications, i.e., billing systems, accounting systems, and vendor order systems;
* Knowledge of various operating systems, Word, Excel, Explorer, and Outlook;
* Skills in prioritizing and completing multiple projects;
* Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems;
* Ability to travel for business requirements;

What We Offer

* Competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident, and life insurance;
* Short-term and long-term disability;
* 401(k) with company match;
* Flexible spending accounts;
* Free gym membership;
* Company discounts;
* Tuition reimbursement;
* Paid training;
* Paid leave;

Equal Opportunity Employer

Ritter Communications is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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