Business Development Representative
4 hours ago
As a Business Development Representative at Ritter Communications, you will serve as a primary point of contact for medium to large business customers. Your responsibilities will include placing orders with vendors, overseeing installation of products and services, ensuring customer satisfaction and support through direct contact with customers, and consistently delivering high-quality services to our clients.
Key Responsibilities:
- Provide customer service by assisting customers with new service requests, billing inquiries, repair issues, and account changes;
- Ensure that each customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and solid product knowledge;
- Possess a knowledge base of each client's business, systems, and objectives;
- Anticipate clients' needs and propose alternative technical solutions;
- Take ownership to identify, research, and resolve billing inquiries, repair issues, and account changes;
- Retain existing customers through the use of proactive customer service/consulting techniques, enabling customers to perceive value in the service;
- Apply knowledge of specific product details in order to troubleshoot and resolve minor problems and prevent unnecessary dispatch of a service tech;
- Demonstrate effective time management by prioritizing daily work activities;
- Develop relationships with business clients through personal contact;
- Responsible for entering all customers' billing information into billing software;
- Responsible for onsite visits and training for customers during the discovery, development, and ongoing support stages of the business relationship;
- Travel to customer sites, project areas, business-related events, and other Ritter Communications locations as required;
- Raise our visibility through involvement in local organizations;
- Responsible for placing orders with telecommunications companies and long-distance providers in order to provide integrated business services;
- Possess knowledge of service and products provided to business customers, such as Web hosting, email hosting, data backup, internet service, phone service, phone systems, and email;
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements, keeping all team members and upper management informed of the project's current status;
- Manage day-to-day operational aspects of a project and scope;
- Prepare purchase orders for customer premise equipment; Coordinate on-time delivery of customer premise equipment to job sites for installation;
- Effectively communicate with the Service Technician group to ensure service and products are installed in a timely manner and working properly when the project is completed; Understand how to communicate difficult/sensitive information tactfully;
- Assist with directory compilation by updating directory information as appropriate;
- Perform all other related duties as assigned by Business Customer Service Supervisor.
- Knowledge of general office practices and procedures;
- Knowledge of company policies and procedures;
- Knowledge of company products and services;
- Knowledge of telephony and data services to create proposals and coordinate installations;
- Knowledge of written communication practices, procedures, and formats;
- Knowledge of GUI software applications, i.e., billing systems, accounting systems, and vendor order systems;
- Knowledge of various operating systems, Word, Excel, Explorer, and Outlook;
- Skill in identifying problems and resolutions;
- Skills in prioritizing and completing multiple projects;
- Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems;
- Skill in oral and written communication;
- Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner;
- Ability to pay close attention to detail;
- Ability to work with frequent interruptions;
- Ability to follow written and oral instructions;
- Ability to work independently;
- Ability to effectively function as a team player;
- Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.
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Business Development Representative
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